Job Summary:

Tasks and Responsibilities:

• Sell Tucson Roadrunners products including season tickets, partial/mini plan packages with a primary focus on group tickets.
• Build relationships to provide repeat business, generate referrals and provide excellent customer service.
•  Proactively create opportunities for new business with existing customers.
• Reach minimum touchpoint and activity metrics from provided lists and personal research and prospecting to area companies to sell season, group, and partial plan ticket packages.
• Manage touchpoints and activity of all sales account executives as it relates to group sales. 
• Call past customers and cold call new sales leads to generate sales.
• Handle incoming sales calls from sales prospects for all ticket products.
• Conduct in-arena appointments and tours of the Tucson Convention Center.
• Meet or exceed assigned sales goals for all ticket products (personal and departmental responsibility). 
• Maintain and complete accurate records of all ticket product customers.
• Work games to support ticket sales promotional initiatives.
• Assist with any necessary recruitment, interviewing, hiring, and training of ticket staff members.
• Monitor time management and day to day activities for the Group Sales AE’s.
• Monitor weekly status of staff by measuring productivity and results.
• Enhance the sales presentation and in-arena appointment presentation skills of staff by going on appointments through coaching and supervision.
• Assist sales staff with closing techniques/skills and account management to ensure optimal results.
• Assist with establishing goal and incentive programs for direct reports.
• Conduct sales meetings with direct reports to review activity and goals plus communicate updates on pending projects and events.
• Review and communicate market analysis to determine customer needs and product interest throughout the sales campaign for the Roadrunners.
• Responsible for assisting service department with handling of customer problems and/or complaints as they relate to sales made by the Group Sales staff.
• Responsible for managing and servicing assigned customer accounts for maximizing up-sell and renewal partial plan results.
• Assist with representing the organization at local business and group associations meetings to promote the Roadrunners.
• Assist in the developing sales and marketing strategies for the season, partial plan, group ticket packages, etc.
•  Assist in delivery of all tickets to customers ensuring the highest level of professional service including letter customization, season ticket holder and survey cards.
• Assist in the development of an effective email, call, and direct mail strategy.
• Assist other ticket sales departments on an as needed basis.
• Other duties as assigned by the Executive Team such as staff scheduling, group sales videoboard messages, Manager on Duty (game nights), etc.

Required Knowledge/Skills/Job Qualifications:

• Excellent communications skills, both written and verbal.
• Proven expertise in customer service, sales, & management.
• Knowledge of the AHL & the Tucson Roadrunners.
• Ability to handle multiple projects.
• Effective time management skills.
• Natural aggressive approach and positive attitude.
• Quality presentation skills.
• Team oriented & Self-motivated.

Education and Formal Training:

• Bachelor’s Degree from an accredited four-year university

Experience:

• 3 years of successful sales/management experience in promoting a variety of ticket/membership packages in a team, arena, or membership environment. Proven sales professional with business sales experience.

Materials and Equipment Used:

• Proficiency with office equipment: CRM operations (currently using HubSpot), Ticketmaster, Archtics software, SPINZO ticketing software as well as Microsoft Office (Word, Excel, PowerPoint, Outlook)

Salary:

• Salary ($40,000-$45,000) based on experience plus commissions paid for personal sales with handsome bonus structure for Sales Team achievement.