Summary: Responsible for overseeing all aspects of their assigned events from the advance planning phases through end of the event and event financial settlement. Hire, train, schedule, and supervise event staff in collaboration with counterparts. Facilitate communication between event clients and contract security provider.
Event Services Duties and Responsibilities:
- Collaborate to prepare monthly schedules for all part-time event staff in a consistent and timely manner. Respond and be available for all part-time staff needs and inquiries
- Ensure necessary levels of staffing coverage is met for each event
- Participate in the hiring process and training of all new part-time Guest Services staff
- Establish engaging ways to maintain high part-time Guest Services staff morale
- Collaborate to oversee the relationship with the Austin Spurs and the Texas Stars which include weekly planning meetings to ensure all operational needs are met and help plan and implement all game day needs
- Advance all needs for third party shows including catering, stagehand labor, layouts and any other needs to ensure everything is met in a timely manner
- Lead the advancement of assigned concerts and special events including production and food and beverage needs
- Prepare and distribute event information documents for each event that are to be done accurately and in a timely manner
- Maintain event recap reports on all events noting items of importance in consideration for future events
- Report and update event expense estimates and participate in final settlements after event has concluded
- Manage the handling of customer complaints and inquiries
- Implement facility rules, regulation policies and procedures
- Provide clear, concise, and timely communication of directives to other departments before, during and after an event
- Maintains the proper image and generate positive public relations with patrons and staff
- Perform other duties as assigned
Education and/or Experience:
Bachelor’s degree with course work in business management, facility management, sport management, hospitality management, or other related field. Management, Business, or related field preferred. Two (2) years of professional work experience managing concerts, professional sporting events, tradeshows in a multi-purpose public assembly facility. Knowledge of AutoCAD is preferred but not required.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Knowledge, Skills and Abilities:
- Detailed organization skills are essential. Should be able to organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
- Customer service is focal point of position. Must be able to maintain an effective working relationship with clients, employees, promoters, patrons and others encountered in the course of employment.
- Excellent communication, problem solving and organizational skills.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Remain flexible and adjust to situations as they occur.
- Ability to work with minimal supervision.
- Work independently, exercising judgment and initiative.
- Must possess professional presentation, appearance and work ethic.
- To perform this job successfully, an individual should have excellent knowledge of computers as well as basic computer programs such as Microsoft Office applications.
- Ability to work flexible hours based on events, including daytime, evening, weekends and holidays as needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will have the ability to stand or sit up to 8-14 hours without break and the ability to lift and/or move up to 25 pounds, sometimes while bending, stooping or reaching above.
The company reserves the right to change or modify all job descriptions as needed. This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
