The Syracuse Crunch are seeking a Sales & Service Manager to successfully drive revenue through prospecting, securing, fulfilling and retaining current and new accounts. This position will be responsible for selling a full portfolio of assets along with assisting in the execution of sponsorships.  

The Sales & Service Manager will be expected to build strong relationships, sell and execute premium opportunities and deliver high-level customer service.

·       Generate revenue using all sales methods, including cold calls, prospecting/research, referrals, personal appointments and person-to-person contact at Crunch games

·       Sell full portfolio of Crunch assets including sponsorship, suites, party stage, full and partial season tickets, flex packages, group tickets and special ticket plans year-round

·       Be day-to-day contact and manage contract fulfillment for several current corporate partners to ensure that clients receive superior service

·       Coordinate and attend sponsor events

·       Assist with game day events and activations for corporate partners, including but not limited to special activations, pregame, in-game and intermission promotions, hospitality events, promotional activations and displays

·       Collect, analyze, prepare and deliver proof of performance materials for partners throughout the year

·       Work with internal departments to identify and develop new sponsorable inventory

·       Assist in networking strategies, including booking team executives for community speaking engagements 

·       Identify opportunities to enhance sales assets, plans and processes to deliver partner results

·       Maintain and manage customer contact information in existing CRM database

·       Actively prospect new contacts throughout Central New York

·       Establish relationships to create repeat business 

·       Develop and execute multiple theme and group nights

·       Additional responsibilities as assigned by Chief Operating Officer

·       Bachelor’s degree 

·       Desire to start and grow a career in the sports industry

·       Prior experience in sales, account management or service is preferred

·       Strong organizational and time management skills

·       Excellent communication, customer service and problem-solving skills

·       Ability to function in fast-paced environment, handle multiple projects and meet deadlines

·       Available to work flexible hours including holidays, evenings and weekends 

·       Position is required to work all home games

·       High energy, ability to remain focused on sales goals and work independently

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.