The Premium Services Attendant serves as the primary point of contact for All Who Served Club members and suite-level guests, ensuring a welcoming and memorable experience. The Premium Services Attendant is expected to welcome all guests and provide excellent customer service, answering general questions and ensuring a positive experience for all guests. The Attendant works closely with the Premium Sales Manager and venue staff to ensure smooth operations and a positive atmosphere in all premium areas.
Responsibilities:
- Prepare suites and premium areas for guest arrival, including setup of giveaways, roster sheets, and other materials.
- Greet and check in guests, ensuring a smooth entry process to suites and premium spaces.
- Apply and monitor wristbands for access control to premium areas.
- Provide exceptional customer service by answering questions, addressing concerns, and assisting guests as needed.
- Maintain a professional appearance and positive demeanor at all times.
- Collaborate with building and game-day staff to ensure a high-quality guest experience.
- Enforce suite-level and building policies while maintaining a guest-friendly approach.
- Respond to guest needs, including assisting with emergencies and escalating issues when necessary.
- Support game-day operations and assist the Premium Sales Manager with additional tasks as assigned.
- Perform other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- Previous customer service or hospitality experience strongly preferred.
- Friendly, professional, and adaptable personality with a strong guest-service focus.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Reliable transportation required.
Time Commitment:
- Must have flexible availability, including evenings, weekends, and holidays.
- Must be available for up to 36 home games beginning at 5:00 p.m., as well as postseason contests
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
