Lehigh Valley Phantoms
Retail Associate-Game Day Part Time
Lehigh Valley Phantoms - Part Time
Allentown · PA
Retail Sales Associate · Retail Merchandising · Warehouse Operations
0
3
days ago
Position Summary
Do you love sports, retail, and creating memorable fan experiences?
The Lehigh Valley Phantoms (AHL affiliate of the Philadelphia Flyers) and Lehigh Valley Spirits are looking for energetic, dependable, and customer-focused Game Day Retail Associates to join our retail team. This position plays a vital role in delivering an exceptional shopping experience to thousands of fans on game days and special events.
As a Game Day Retail Associate, you will assist guests with merchandise purchases, maintain an organized sales floor, restock merchandise, and represent our brands with enthusiasm and professionalism. If you thrive in a fast-paced environment and enjoy working as part of a team, we'd love to meet you.
Essential Responsibilities
- Deliver outstanding customer service by greeting every fan and assisting with merchandise selection.
- Process transactions accurately using the point-of-sale (POS) system.
- Promote featured merchandise, special offers, and new product launches.
- Maintain attractive merchandise displays through folding, stocking, sizing, and organizing apparel.
- Replenish merchandise throughout games and events to ensure products remain available.
- Assist with opening and closing retail locations, including cash handling procedures.
- Help manage crowd flow and provide efficient checkout during high-volume periods.
- Maintain cleanliness and organization of sales floor, fitting areas, stockrooms, and checkout areas.
- Support inventory counts, stock organization, and merchandise transfers as assigned.
- Assist with jersey customization orders and fan inquiries when applicable.
- Represent the Lehigh Valley Phantoms and Lehigh Valley Spirits in a positive and professional manner.
- Perform additional duties as assigned by retail leadership.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail or customer service experience is preferred but not required.
- Positive attitude with excellent communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Dependable with strong attention to detail.
- Comfortable engaging with fans of all ages.
- Basic cash handling experience is a plus.
Scheduling Requirements
- Must be available to work evenings, weekends, holidays, and home games.
- Availability for both Phantoms hockey games and Spirits soccer matches is highly preferred.
- Ability to work in additional arena events throughout the year is a plus.
Physical Requirements
- Stand and walk for extended periods (up to 6–8 hours).
- Lift, carry, and move merchandise weighing up to 50 pounds.
- Bend, reach, climb ladders, and stock merchandise safely.
- Work in a loud, fast-paced event environment.
What You'll Gain
- Behind-scenes experience in professional sports.
- Flexible scheduling.
- Employee merchandise discounts.
- Experience working in one of the region's premier sports and entertainment venues.
- A fun, energetic environment where every game day is different.
Why Join Our Team?
Our retail team is more than just selling merchandise—we create lasting memories for every fan who visits the PPL Center. Whether it's helping a child pick out their first jersey or assisting a season ticket member in finding the newest collection, you'll play an important role in building unforgettable fan experiences.
If you're passionate about sports, customer service, and teamwork, we'd love to have you on our roster.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
