Part-Time Retail Associate - Day Shift
Position Summary The Lehigh Valley Phantoms are looking for an enthusiastic, fan-focused Part-Time Retail Associate to join our team. You will be responsible for delivering excellent customer service, processing sales, and creating memorable shopping experiences for fans in the team store.
Schedule: This role requires availability during day shift hours (10 AM to 4 PM), including some Saturdays.
Guest Experience & Sales
- Greet every fan and deliver outstanding customer service.
- Assist guests with sizing, product questions, and customization requests.
- Promote special offers, upsell products, and help drive sales goals.
- Provide a fun, welcoming environment that reflects the energy of Phantoms hockey.
Store Operations
- Operate POS system accurately, handle cash/credit transactions, and follow all cash-handling policies.
- Assist with jersey customization orders (heat press/patches)
- Support store opening and closing duties, including cleaning and restocking.
Merchandising & Inventory
- Ensure sales floor is well-stocked, organized, and visually appealing.
- Restock shelves, fold apparel, and maintain product displays.
- Assist with receiving, tagging, and preparing merchandise for sale.
- Support inventory counts and stockroom organization as needed.
Qualifications
- Prior retail, customer service, or cash-handling experience preferred (not required).
- Positive attitude, strong communication skills, and a team-first mentality.
- Ability to stand for extended periods and lift up to 25 lbs.
- Comfortable working in a fast-paced, high-energy environment.
- Available to work during from 10AM to 4PM, including some Saturdays
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
