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Manager of Ticket Sales with Hartford Wolf Pack in Hartford · CT

Hartford Wolf Pack jobs
Sports Jobs in Hartford · CT
Ticket Sales and Services: Client Relations/Customer Service
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POSITION DESCRIPTION
POSITION TITLE: Manager of Ticket Sales
REPORTS TO:  VP of Business Operations
DEPARTMENT:  Hartford Wolf Pack
COMPANY:     Spectra Venue Management
LOCATION:    XL Center
STATUS:          Salary, Exempt
 
POSITION PURPOSE:
To be the top contributor to the department and lead the department to the next level.  This person will be a key contributor to retention and new business and help the VP of Business Operations develop a detailed business plan for this department, to achieve an increase Sales in both FSE and groups
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Responsible for maximizing revenue through the sale of Hartford Wolf Pack ticket packages including season tickets, partial plans, group tickets, and individual game tickets
  • Use cold calling, appointments and social selling as tools to sell season, group & partial plan ticket packages
  • Help develop a touchpoint campaign for current ticket holders
  • Help develop, train and manage sales staff of up to 8 reps 
  • Call past customers and new customers to generate group ticket revenue
  • Handle incoming sales calls from prospective clients for all ticket packages
  • Participate in outside networking events to develop additional business relationships for new leads
  • Establish professional relationships with clients to create repeat business & provide superior customer service
  • Meet or exceed appointed sales goals for all ticket packages
  • Track and manage weekly sales leads and activities, and overall sales, using CRM-Salesforce
  • Staff all home games to assist ticket sales promotional programs for current season ticket holders
  • Handle special projects related to the department as assigned
  • Perform other duties and responsibilities as assigned
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
  • Bachelor’s degree or higher from an accredited college/university in a related field required
  • Minimum of four years sales experience, preferably in sports/entertainment
  • Excellent verbal and written communication skills in the English language required
  • Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office is required
  • Demonstrated ability to manage numerous business relationships in a professional manner
  • Superior time management and customer service skills
  • Ability to work a flexible schedule, including event nights/weekends as required, in addition to traditional business hours
  • Must be highly motivated and have a positive attitude, with the ability to handle multiple assignments under pressure
  • Must have strong attention to detail, be highly organized and have an ability to actively listen
 
I have read the above and understand that it is intended to describe the general content and requirements of this position. I understand that the Company may add to or change my duties and responsibilities at any time in order to meet business needs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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