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Manager, Ticket Operations with Belleville Senators in BELLEVILLE · ON

Belleville Senators jobs
Sports Jobs in BELLEVILLE · ON
Ticket Operations: Ticket Operations
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Summary
The Manager of Ticket Operations is responsible for ensuring that the Belleville Senators ticket operation is properly serviced. This is accomplished by developing effective processes and establishing an appropriate standard of service quality that leads to successful client relationships. The Manager ensures all responsibilities are performed in a positive atmosphere that is efficient and represents our service culture while ensuring internal and external customer satisfaction. A commitment to outstanding customer satisfaction will be achieved through proper planning, coordinating, organizing, and monitoring all responsibilities under his or her management.

Essential Duties & Responsibilities
  • Demonstrates alignment with the company’s vision, mission and core values each day.
  • Ensures ticket data is uploaded to AHL Analytics in a timely manner.
  • Exercises appropriate judgment in handling client situations. 
  • Responds in a positive manner with alternative solutions when a client’s initial request is not possible. 
  • Shows initiative and takes action with an appropriate level of independence
  • Provide leadership and support to all members of ticket operations.
  • Oversee the timely and accurate processing of the Belleville Senators Hockey Club ticket 

requirements, which can include;
  • Season Ticket Sales 
  • Single Game Tickets
  • Mini plan processing
  • Renewal processing for season seats
  • Premium seating that includes other amenities
  • Playoff processing
  • Additional ticket requests
  • Monthly bill plans
  • Single Game On Sales
  • Event sales as required
  • Ensure that staffing levels are adequate and properly maintained during peak processing periods.
  • Serve as the primary contact for event based clients and is responsible for providing solutions for their ticketing concerns and challenges
  • Develop and generate reports for internal and external clients ( ie. Renewal / playoff invoice)
  • Set up and process monthly bill plans
  • In Cooperation with the COO and other senior staff helping write and review polices and procedures for Belleville Senators and ensuring that they align with the strategic objectives of the organization
  • Represent the Belleville Senators in a positive manner to fans and the community
  • Develop appropriate and effective programming and relationships with all team ticket sales staff to ensure all business objectives are achieved. 
  • Perform other duties as required.

Qualifications
The ideal candidate will possess the following competencies:
  • University degree or College diploma in business administration or similar  
  • 5 years Box Office management experience with a sport franchise preferred; experience with Ticketmaster is a requirement
  • Proficient in use of Excel and 
  • Proficient oral and written communication skills
  • Strong management, leadership and coaching skills
  • Excellent problem solving, and conflict resolution skills
  • Able to work under pressure and meet tight deadlines 
  • Excellent customer service skills
  • Team player

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

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