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AHL League Office

Ticket Operations Internship

Stockton Heat Hockey
Stockton, CA
Internship: Internship

Note: this job is closed to new applications.

Ticket Operations Internship
Description
The Stockton Heat are seeking a team player looking to learn and grow within the Sports Industry. In this role, you will assist in the daily operations of ticket sales and customer relationship management. The Ticket Operations department is responsible for working directly with both the front office and customers to troubleshoot any issues pertaining to the processing and delivery of tickets. The position requires strong communication skills, working as a team, excellent time management, and a willingness to overcome obstacles.

Key Responsibilities:
  • Help process season, mini plan, and group ticket requests for the Heat
  • Aid in any ticket operations projects such as exchanges, mailing, invoices, etc. 
  • Box office duties on game day including, but not limited to, delivering will call tickets to the box office
  • Will manage will call on game nights
  • Assist with monitoring unpaid accounts and groups 
  • Aid in the maintenance of the CRM system
  • Work daily in the Archtics ticketing system
  • Support in the development of online sales
  • Assist with various ticket sales reports through the Archtics system
  • Implement new ideas to improve the day to day work flow of the Ticket Operations department  
  • Generate analytics dealing with attendance, sales and promotions
  • Follow departmental goals, objectives, and priorities
  • Maintain the relationship and communication between departments
  • Other duties as assigned

Qualifications and Requirements:
  • College student or recent graduate, preferably majoring in sports business or business
  • Interest in sports and the sports industry
  • Possess excellent customer service skills 
  • Knowledge of general sales
  • Work quickly and accurately under pressure 
  • Assess and handle problems in an efficient and courteous manner 
  • Possess strong verbal and organizational skills 
  • Be able to work a flexible schedule, including nights and weekends
  • Excellent organizational and multi-tasking skills
  • Strong attention to detail

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