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The Guest Experience Attendant position values guests and is committed to providing a positive impression while delivering the World Class Service. This position plays a vital role in creating a clean, safe, and enjoyable experience for our guests and employees.
Game/Event Responsibilities
- Provide all guests a positive first impression by offering world-class service
- Interact with Amalie Arena guests, vendors, and employees in a courteous and professional manner.
- Adhere to all standard operating procedures and policies
- Comply with and adhere to all conduct standards
- Successfully perform varied and complex tasks
- Maintain a clean and neat appearance during work hours
Essential Duties
- Assist guests with scanning their tickets into the arena
- Create an enjoyable guest experience through guest engagement
- Ensure all guests are adhering to the fan code of conduct
- Provide a clean and safe environment by performing sanitization procedures
- Operates the elevator during events and games
- Perform other duties, as assigned
Qualifications
- Excellent Customer Service and Problem-Solving skills
- Knowledge and skill in radio communication
- Strong Leadership skills with ability to take and execute directions
- Ability to remain calm and focused during times of stress
- Excellent verbal communication skills with strong written and oral communication skills
- Ability to exercise sound judgment to diffuse volatile situations
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
