JOB SUMMARY

This part-time position provides IT support for all associates of VSG along with the systems, networks, and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences. We cover events & tech operational needs at Benchmark International Arena, Embarc Collective and limited support for Yeungling Center on an as-needed basis. This position is responsible for responding to end-user requests in a timely manner under the direction of full-time IT staff members.

GAME/EVENT RESPONSIBILITIES

• PT IT Tech will be initially working Arena event/arena support and occasional Tier 1 support at Embarc Collective.
• Some arena shifts will be assigned as KSA increase regarding VSG Operations and SOPs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide all end -users and guests a positive first impression by offering World Class Service
• Monitor service desk ticketing system and resolve tickets in an efficient manner
• Respond to all IT incidents during assigned shifts on-site or via phone or email
• Troubleshoot and resolve a variety of computer issues
• Enforce IT policies and procedures, document work appropriately
• Remove malware and install utility software to protect various systems and enforce computer security measures
• Install hardware and software as needed
• Maintain or repair all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment
• Assist in the resolution of issues that arise with multi-functional devices and printers
• Analyze and recover systems when malfunction occurs
• Assist with wireless and wired networking and telecommunications systems as directed
• Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution
• Any additional tasks deemed necessary for proper execution of IT department responsibilities

QUALIFICATIONS

• Must be 18 years old with high school diploma or GED required
• 1-3 years of related IT experience
• Motivated and positive, high-energy attitude
• Ability to work in a fast-paced environment
• Ability to work both independently and in team environments
• Detail oriented w/ excellent organizational skills
• Creative and proactive problem solver
• Excellent interpersonal skills
• Strong work ethic and punctuality
• Effective communication skills and ability to promptly and properly document work is critical

Working Conditions 

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs. 

• Must be able to communicate clearly and concisely in the English language 

• Ability to work in areas that can become crowded with equipment and/or people 

• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.   

• Ability to work in loud environments 

• Ability to lift and carry up to 50lbs 

• Must be able to walk to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times 

• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays 

• Must be able to work in cold/hot indoor and outdoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.