Job Summary  

Responsible for overseeing part-time window staff on event nights. Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wider array of even types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items. This is a part-time opportunity. 

Essential Duties and Responsibilities 

• Act as liaison between frontline window staff and full-time Ticket Operations staff  

• Independently and accurately troubleshoot and resolve guest issues   

• Responsible for ticket office opening and closing procedures   

• Provide all guests a positive first impression by offering World-Class Plus Service  

• Greet guests in a polite, professional, and friendly manner  

• Courteous, helpful demeanor when answering phones  

• Maintain composure when interacting with all guests  

• Ensure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.  

• Facilitate ticket sales and distribution transactions  

• Obtain and use general knowledge of Ticketmaster ticketing system  

• Obtain general knowledge of ticket selling platform and mobile ticket platform   

• Troubleshoot any ticketing matters   

• Assist guests in selecting seating for events  

• Accurately organize and distribute Will Call tickets to guests  

• Willingness to assist with various Ticket Operations items and/or projects as necessary  

• Perform other related duties as assigned   

Qualifications 

• Ticketing experience (Archtics, Host, TM1 Sales) preferred but not required   

• Minimum of one year of guest service experience  

• Comply with VSG company policy of background checks   

• Maintain an energetic, pleasant, and neat professional appearance  

• Must be polite, friendly and possess exceptional customer relations skills   

• Punctual, dependable, and excellent work attendance required    

• Ability to relate with a diverse customer background   

• Adaptable to work independently or in a team environment   

• Ability to multitask and work well under pressure  

• Ability to work at various locations including but limited to: Benchmark International Arena, Yuengling Center, and Raymond James Stadium   

Working Conditions 

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs. 

• Must be able to communicate clearly and concisely in the English language 

• Ability to work in areas that can become crowded with equipment and/or people 

• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.   

• Ability to work in loud environments 

• Ability to lift and carry up to 25lbs 

• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times 

• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays 

• Must be able to work in cold/hot indoor and outdoor temperatures