JOB SUMMARY
Part-time Ticket Sellers are responsible for the sale and distribution of event tickets at the ticket office for games, shows, and events. In this role, Ticket Sellers will learn and efficiently use VSG ticket selling platforms as well as assist guests in the selection of seats for events and games. This is a part-time opportunity with flexible work shifts, and opportunities to work at Benchmark International Arena, Yuengling Center, and Raymond James Stadium.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide all guests a positive first impression by offering World-Class Plus Service
Greet guests in a polite, professional and friendly manner
Assist guests in selecting seating for events
Accurately organize and distribute Will Call tickets to guests
Ensure guest’s needs are met by providing accurate information regarding directions, arena information, event details, etc.
Obtain general knowledge of ticket selling platform and mobile ticket platform
Troubleshoot any ticketing matters
Perform other related duties as assigned
QUALIFICATIONS
One year of guest service experience preferred
Polite, friendly, and possess exceptional customer relations skills
Energetic, pleasant, and professional appearance
Punctual, dependable, and excellent work attendance required
Ability to relate with a diverse customer background
Adaptability to work independently or in a team environment
Ability to listen effectively, take and execute directions given
Ability to multitask and work well under pressure
WORKING CONDITIONS
Must be able to stand on feet for long periods of time, walk long distances and climb stairs.
Must be able to communicate clearly and concisely in the English language
Ability to work in areas that can become crowded with equipment and/or people.
Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
Ability to work in loud environments.
Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times.
Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays.
Must be able to work in cold/hot indoor and outdoor temperatures.
Must be able to lift and carry up to 10lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
