TITLE: Supervisor, Barracuda Operations
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: Tech CU Arena, San Jose, Ca
REPORTS TO: Director, Marketing & Communications
POSTING DATED: January 22, 2026
Pay Rate: The pay rate for this role is $70,304 per year
Position Overview
The Supervisor, Barracuda Operations will manage the preparation, scheduling and presenting of game entertainment activities for all AHL hockey games and events. They will oversees all pre-game, in-game and post-game content including videos, graphics, music, statistics, lighting and live elements. This role will also act as an office manager.
Essential Duties and Responsibilities:
- Responsible for creating and maintaining proper arena atmosphere for San Jose Barracuda
- Responsible for all Barracuda game day event operations
- Manages all game day scripts involving production, maintenance, and processes
- Manage and maintain the Fan Experience Package (FEP) calendar, guidelines, deadlines, email templates, and Formstack submissions
- Serves as liaison between Ops Team and Arena operations staff
- Manage and supervise the Barracuda Assistant Producer, ensuring seamless production workflow
- Manages and schedules game day employees including Riptide, public address announcer, music coordinator, and arena personality
- Collaborates with producer and control room for every game to ensure a positive fan experience
- Arranges for appearances by individuals/groups, schedules participants and contestants for on-ice entertainment
- Plan and oversee concourse activations
- Manages videoboard plan with Partnership Activation Supervisor and directs operation of board during events
- Partner and communicate with external vendors to enhance game-day fan experiences
- Manage and coordinate schedules and training materials for all part-time staff, and outside contractors such as national anthem performers
- Assist in planning and executing Cuda Pro Experience days in collaboration with Ticket Sales & Service Director and Assistant Producer
- Manage and coordinate fiscal year budget for game presentation
- Support daily office operations and cross-department workflows to maintain efficient business and event execution, including maintaining office supply inventory and ordering as needed
- Perform other tasks and projects as required
Minimum Qualifications
- Bachelor’s degree or equivalent
- 4+ years of professional experience
- Supervisory experience strongly preferred
- Must possess strong organizational skills and attention to detail
- Proficient in Microsoft Office applications, including, Outlook, Word and Excel
- Ability to work on projects and maintain confidential information
- Willingness and flexibility to work long hours, including nights, weekends and/or on holidays
- Ability to juggle a large number of time-critical projects, plans and priorities and to coordinate smoothly with other departments.
- Ability to use independent judgment and discretion to make and implement decisions after evaluating various courses of action.
- Ability to maintain professional image at all times is critical
- The person in this position needs to traverse the exterior of the arena, the arena concourse, club, and penthouse levels, and ascend/descend stairs.
- It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative.
- Ability to utilize a computer for extended periods of time, communicate via phone and email with a variety of individuals, lift up to 15 lb., physically navigate to and through SSE facilities during events.
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
- May be required to travel to other company locations
- May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Generous Paid Time Off Policy
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
- Access to on-site EV charging stations on non-event days
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
