TITLE: Inside Sales Representative
POSITION TYPE: Part Time, Non-Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: San Jose, CA
REPORTS TO: Director, Barracuda Sales and Service
POSTING DATED: August 28, 2025
Pay Range: The pay rate for this role is $17.95 per hour
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
Position Overview
The Inside Sales Representative is responsible for driving sales of ticket packages for all Barracuda games through cold calling and appointments to generate new business. This position is also responsible for developing new customer relationships and strengthening relationships with existing customers.
Essential Duties and Responsibilities:
- Meet or exceed both individual and team sales goals.
- Build relationships with prospective customers via outbound communication efforts and enhance those relationships through face-to-face meetings
- Meet or exceed a minimum of 50 outgoing cold calls per day in an effort to generate new business.
- Focused call efforts to create face to face sales opportunities both at arena and off site.
- Handle all incoming calls from sales prospects.
- Process ticket orders in a timely and efficient manner.
- Provide excellent customer service to generate new clients and sales revenue, as well as repeat business and referrals.
- Network and implement sales promotion programs during all sports and entertainment events, as well as various other activities.
- Maintain and submit accurate daily, weekly and month reports on sales activity.
- Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history.
- Contribute positively to the sales team atmosphere by developing mutually beneficial working relations with all sales team members.
- Achieve and exceed individual monthly and annual goals set by the Director of Ticket Sales.
Minimum Qualifications
- Minimum of a bachelor’s degree from a four-year college or university.
- One year of related experience preferred, but not necessary.
- Knowledge and previous use of ticketing sources, but not necessary. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
- Possess the highest integrity and ethical standards.
- Assertive, competitive, passionate, goal orientated and a strong work ethic.
- Have a friendly, professional and confident telephone manner.
- Excellent time management and organizational skills - must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
- Effective oral and written communication skills.
- Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.
- Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
- May be required to travel to other company locations
- May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.
What We Offer
- 30% discount in the Sharks Pro Shop
- Food and beverage discount at SAP Center, TechCU Arena, and Stanley's
- 4 free Barracuda tickets to most games.
- Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
- Free employee parking
- Fun environment
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
