TITLE: Birthday Party Captain, Oakland
POSITION TYPE: Part Time, Non-Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: Sharks Ice Oakland
REPORTS TO: Participant Development Manager
POSTING DATED: October 23, 2023
PAY RATE: The pay rate for this role is $19.44 per hour
Position Overview
The Birthday Party Captain, acting under the direction of the Party Coordinator and in tandem with department Managers, is the head of individual birthday parties. Party Captains will facilitate a memorable and great party atmosphere for the attendees by setting up the party, greeting guests, playing games, serving food, giving skating lessons, and taking down parties. The Captain has the duty to insure each birthday child, family and participants have a memorable and unique experience while visiting Sharks Ice.
Essential Duties and Responsibilities:
Party Preparation:
- Follows details/script of the party agenda given by the Party Coordinator during pre-party briefing.
- Confirm food orders, party scheduling and public session programming with Party Coordinator.
- Sets up table decorations and party favors.
- Assist in any area of preparation when needed.
Party Execution:
- Ensures party areas are clean and prepared in a timely manner before, during and after the party.
- Greets parents, birthday person & children when they arrive. Shows family where their party will be held and explains timeline.
- Fits and ties skates for party participants.
- Give off ice and on ice verbal instructions according to party agenda.
- Plans and executes several birthday games to take place both on and off the ice, as well as the party area according to party agenda.
- Coordinate birthday group in a manner during the party ensuring everyone participate in all the scheduled activities with special attention given to the birthday child.
- Ensure the party contact settles any remaining portion of their bill.
- Ensure party rooms are cleaned and all tables and chairs are put away. This includes continuous clearing of the plates, cups, table wear and garbage during the party.
- Cleans up after party.
- Ensures the highest level of customer service (i.e. record gift list, offer to take photos etc.)
- Ability to work in a team of Party Captains with direction from the Party Coordinator to ensure an enjoyable and cohesive party experience.
- Complete other duties as assigned
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
- May be required to travel to other company locations
- May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.
What We Offer
- $200 employee referral bonus for each friend hired
- 30% discount in the Sharks Pro Shop
- Food and beverage discount at SAP Center, TechCU Arena, and Stanley's
- 4 free Barracuda tickets to each game
- Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
- Free employee parking
- Fun environment
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
