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Analyst/Sr. Analyst, Business Intelligence - Sharks Sports & Entertainment (San Jose · CA)

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Other (consulting, membership, non-profit, real estate): Qualitative Research Experience
 TITLE:                       Analyst/Sr. Analyst, Business Intelligence
POSITION TYPE:     Full Time, Exempt
COMPANY:              Sharks Sports and Entertainment, LLC
LOCATION:              SAP Center, San Jose
REPORTS TO:           Vice President, Business Analytics & Technology  
POSTING DATED:    December 22, 2021
 Team Teal
Born from a shark's mouth in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, three Sharks Ice facilities, and the non-profit Sharks Foundation.  Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.  
 We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us.  Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment. 
 We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions 
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown.  We are Teal Together; we are Team Teal.
Position Overview: 
 As part of the Business Analytics and Technology Team (BAT), the Business Intelligence (BI) team is responsible for devising, developing, implementing and guiding the overall business strategy initiatives for the organization through the use of data and analytics. You will work proactively with internal stakeholders, to drive insight and strategy from data. The BI Team is responsible for the CRM system, the organizational data infrastructure and systems, including data warehouse, CX platform, CDP, etc.  
Essential Duties and Responsibilities:
  • Responsible for the day-to-day BI reporting and analytic needs of the organization by building visualizations, automated reports and dashboards for functional areas, including Ticketing, Operations, Marketing, Executive and more.
  • Serve as an internal consultant on use of data and analytics. Work with functional areas in their objectives via the use of data; help functional areas identify gaps and opportunities in data, systems and processes. 
  • Utilize internal and external data & systems to establish an understanding of customer behaviors and information. 
  • Build and maintain KPI sets and dashboards to continuously review and report on performance.
  • Build customer profiles, predictive models, sales projections and other data analysis projects as needed.
  • In collaboration with the rest of the BI team, manage key functions of the CRM, Analytics and CX platforms, including data collection, segmentation, lead scoring and lead distribution. 
  • Support BI team members as needed, including support internal CRM users, answer questions, provide training, etc. work with vendor(s) to resolve any issues proactively. 
  • Contribute to BI departments knowledge base by continuous documentation and process mapping, identifying areas of improvements.
  • Deliver ad-hoc projects, analysis, and other duties as assigned.
  • Participate in special projects or other related duties as requested.

  • 3 years of professional experience in solving business problems using data and analytics. University/College degree in Business, Economics, Mathematics, Statistics, Marketing or other relevant fields, or equivalent combination of education and experience.
  • Exceptional analytical skills; detailed, results oriented, and proactive. 
  • Experience with Tableau, SAP Analytics Cloud or other data visualization tools.
  • Excellent communication skills, presentation skills and confidence in leading conversations.
  • Proficient user of Microsoft Office Suite including, Excel, PowerPoint, Word and Outlook. 
  • ·An analytical and big picture thinker; highly motivated and driven.
  • Thrives in a fast-paced team environment with ability to productively lead multiple priorities.
  •  Demonstrate the ability to successfully work in a team and with stakeholders across an organization.
  • Passionate learner and problem solver. 
  •  Proven ability to meet competing and shifting demands within a fast-paced environment; strong organizational and time management skills.
  • A positive, winning approach, incorporating integrity, confidentiality and discretion
  • Knowledge of Ticketmaster Archtics is an asset. 
  •  Ability to utilize a computer for extended periods of time, communicate via phone and email with a variety of individuals, lift up to 15 lb., physically navigate to and through SSE facilities during events. 
  • At this time, all SSE employees must be fully vaccinated against COVID-19 prior to working onsite at any SSE facility, unless the individual is able to telework or is otherwise eligible for an exemption in accordance with applicable law. If on-site services are to be performed, SSE will require you to certify your vaccination status as part of the onboarding process.
 ** This position is not budgeted for sponsorship of U.S. work authorization.

What We Offer:
  • Competitive base salary and performance-based variable pay (if applicable).
  • A robust package of healthcare benefits.
  • Central office location in downtown San Jose, at the heart of Silicon Valley; convenient access to CalTrain, VTA, major freeways and free parking. 
  • The opportunity to work with a variety of passionate individuals, committed to innovating exceptional sports and entertainment opportunities in our hometown.
  • An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry.
Our Commitment to Diversity, Inclusion & Belonging
 Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence.  Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
 Sharks Sports and Entertainment is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Job Questions:

  1. Do you now, or will you in the future require sponsorship for U.S. work authorization?