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Director/Sr. Manager, Business Intelligence - Sharks Sports & Entertainment (San Jose · CA)

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Other (consulting, membership, non-profit, real estate): Quantitative Research Experience
TITLE:                        Director/Sr. Manager, Business Intelligence 
POSITION TYPE:     Full Time, Exempt
COMPANY:                 Sharks Sports and Entertainment, LLC
LOCATION:             SAP Center, San Jose
REPORTS TO:           Vice President, Business Analytics & Technology  
POSTING DATED:    December 22, 2021
 Team Teal
Born from a shark's mouth in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, three Sharks Ice facilities, and the non-profit Sharks Foundation.  Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.  
 We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us.  Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment. 
 We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions 
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown.  We are Teal Together; we are Team Teal.
Position Overview: 
 As part of the Business Analytics and Technology Team (BAT), the Business Intelligence (BI) team is responsible for devising, developing, implementing and guiding the overall business strategy initiatives for the organization through the use of data and analytics. You will work proactively with internal stakeholders, to drive insight and strategy from data. The BI Team is responsible for the CRM system, the organizational data infrastructure and systems, including data warehouse, CX platform, CDP, etc.  
Essential Duties and Responsibilities:
·         Drive data strategy and data culture across the organization. Elevate the understanding and utilization of data to make decision.
·         Develop direct report(s), share expertise with teammates and across the organization.
·         Partner with functional areas to identify ways to better leverage data & analytics from basic strategy to high-level deliverables.
·         Identify gaps and opportunities in data, integration, processes, access level, etc., provide solutions accordingly.
·         Democratize the access to data, ensuring team members can easily access the data they need, when they need it.
·         In close collaboration with the Legal team, implement and educate stakeholders on data governance policies and best practices. 
·         Collaborate effectively with functional areas on their analytics and reporting needs, including but not limited to, customer and market segmentation, retention scoring and tactics, ROI analysis, etc. 
·         Streamline and standardize analysis and reporting across departments and business lines, creating one source of the truth.
·         Create reports, dashboards and segmentations as needed, establish KPIs and continuous measurements. Iterate and optimize as needed. 
·         Identify opportunities based actionable insights to improve business KPIs and meet organizational objectives; provide strategical plan, tactical steps and associated KPIs as needed.
·         Manager SAP Data Warehouse Cloud and complete organizational transition to SAP Analytics Cloud.
·         Collaborate with the Ticketing department on pricing and forecasting as needed. 
·         Contribute to BI departments knowledge base by continuous documentation and process mapping, identifying areas of improvements.
·         Work with vendors and partners as needed and ensure that they are meeting project objectives and expectations.
·         Deliver ad-hoc projects, analysis, and other duties as assigned.
·         Participate in special projects or other related duties as requested.
·         5 years’ experience in solving business problems using data and analytics for Senior Manager Role; 8+ years of experience for Director role. University/College degree in Business, Economics, Mathematics, Statistics, Marketing, Data Science or other relevant fields, or equivalent combination of education and experience.
·         Experience in people management. 
·         Experience with Tableau, SAP Analytics Cloud or other data visualization tools.
·         Command of data-driven decision-making and use of analytics to understand customer behavior, identify trends, and drive business objectives. 
·         Strong interpersonal skills, exceptional communication, and presentation skills; confident in leading conversations.
·         Superior organization, project management skills and attention to detail.
·         Exceptional analytical skills; detailed, results oriented, and proactive. 
·         Proficient user of Microsoft Office Suite including PowerPoint, Word and Outlook. Proficient user of Microsoft Office Excel.
·         An analytical and big picture thinker; highly motivated and driven; committed to excellence.
·         Thrives in a fast-paced team environment with ability to productively lead multiple priorities.
·         Demonstrate the ability to successfully work in a team and with stakeholders across an organization.
·         Passionate learner and problem solver. strong organizational and time management skills.
·         A positive, winning approach, incorporating integrity, confidentiality, and discretion.
·         Knowledge of Ticketmaster Archtics is an asset. 
·         Excellent communication skills, presentation skills. 
·         Proficient user of Microsoft Office Suite including Excel, PowerPoint, Word and Outlook.
·         Experience in deriving actionable items from complex data and data storytelling. 
·         An analytical and big picture thinker; detailed, results oriented and proactive. 
·         Exhibit extraordinary passion to solve problems independently and as a member of a team. 
·         An ambitious self-starter that works best under minimal supervision, highly motivated and driven.
·         Thrives in a fast-paced team environment with ability to productively lead multiple priorities.
·         Demonstrated ability to successfully work in a team and with stakeholders across an organization.
·         Quick learner with strong communication skills who can translate data into actionable items for other areas of business. 
·         Proven ability to meet competing and shifting demands within a fast-paced environment; strong organizational and time management skills.

·         A positive, winning approach, incorporating integrity, confidentiality and discretion.
·         Experience with Ticketmaster Archtics is an asset. 
·         Ability to broadly and deeply influence stakeholders (Club-based executives) and internal constituents (up, laterally, and down).
·         Ability to utilize a computer for extended periods of time, communicate via phone and email with a variety of individuals, lift up to 15 lb., physically navigate to and through SSE facilities during events. 
·         At this time, all SSE employees must be fully vaccinated against COVID-19 prior to working onsite at any SSE facility, unless the individual is able to telework or is otherwise eligible for an exemption in accordance with applicable law. If on-site services are to be performed, SSE will require you to certify your vaccination status as part of the onboarding process.

** This position is not designated for sponsorship for U.S. work authorization. 
What We Offer:
•      Competitive base salary and performance-based variable pay (if applicable).
•      A robust package of healthcare benefits.
•      Central office location in downtown San Jose, at the heart of Silicon Valley; convenient access to CalTrain, VTA, major freeways and free parking. 
•      The opportunity to work with a variety of passionate individuals, committed to innovating exceptional sports and entertainment opportunities in our hometown.
•      An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry.
Our Commitment to Diversity, Inclusion & Belonging
 Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence.  Therefore, we encourage people from all backgrounds to apply to ourpositions. Please let us know if you require accommodations during the interview process.
Sharks Sports and Entertainment is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Job Questions:

  1. Do you now, or will you in the future require sponsorship for U.S. work authorization?