TITLE: Manager, Ticket Operations
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: SAP Center, San Jose, CA
REPORTS TO: Director, Ticket Operations
POSTING DATED: February 19, 2026
Pay Range: The range for this role is $75,000 - $80,750 per year plus variable
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
Position Overview
Team Teal is seeking to hire a Manager, Ticket Operations that embraces all aspects of our principles. Key responsibilities include growing ticket sales revenue by way of supporting strategic sales efforts for the Sharks, Barracuda, SAP Center, Tech CU Arena Events. The primary responsibility of this individual is to assist the Director of Ticket Operations with the management and supervision of all box office functions including staffing, cash control, event management and third party/vendor relations.
Essential Duties and Responsibilities:
- Assist the Director with managing arena ticket office operations for approximately 150 sports and special events per year.
- Build and maintain events on the Ticketmaster Host and Archtics systems as assigned.
- Manage, train and develop all Ticket Operations Coordinators.
- Review and perform balancing, depositing and reporting of ticket office receipts, as required.
- Build relationships with all areas of Ticket Sales and Service department to better support sales initiatives and foster collaboration.
- Oversee and implement any new integrations needed for new sales products.
- Direct creation and update of venue seating charts and distribute as needed.
- Implement all access control guidelines for each event.
- Assist with all product launches for all San Jose Sharks and Barracuda ticket packages.
- Assist in the creation and management of the annual department budget.
- Establish and review operational policies and procedures for ticket office operations.
- Act as chief liaison for vendors, customer service inquiries and escalated customer issues.
- Provide unsurpassed customer service to all guests visiting the ticket office.
- Determine and communicate Ticket Office Coordinators’ schedules.
- Represent the department at weekly company management meetings and other meetings as necessary.
- Other duties as deemed necessary or directed.
- Assist SSE staff as deemed necessary or as directed.
Minimum Qualifications
- Bachelor’s degree
- Minimum of eight (8) years of computerized box office experience, including at least two (2) years in a management capacity, or progressively responsible related experience, or an equivalent combination of education and experience.
- Advanced knowledge of all Ticketmaster systems with an emphasis on Ticketmaster Archtics, Account Manager, Host, TM One and TM1 Entry are also required.
- Significant successful compatible ticket office operations experience and business experience.
- Strong math aptitude and ability to attend to detail.
- Exhibit a positive attitude, coachability and exceptional work ethic.
- Ability to work independently without supervision, be self-directed and demonstrate initiative.
- Strong people skills with the ability to create an inclusive and positive working environment.
- Exhibit good judgement and decision-making skills.
- Flexibility to work weekends, nights and holidays as required by schedule of events.
- Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.
- Demonstrate sound organizational, coordinating and personal interface skills.
- Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors.
- Proven job reliability, diligence, and dedication.
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
- May be required to travel to other company locations
- May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Generous Paid Time Off Policy
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
- Access to on-site EV charging stations on non-event days
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
