TITLE: Manager of Conversion & Ice Maintenance
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: San Jose, CA
REPORTS TO: Director, Conversion & Rink Operations
POSTING DATED: November 20, 2025
Pay Range: The pay range for this role is $68,480 - $76,000 per year
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
Position Overview
The Manager of Conversion & Ice Maintenance is responsible for overseeing all aspects of event changeovers, ice maintenance, and rink-related operations at SAP Center. This position ensures seamless transitions between hockey games, concerts, family shows, and other events, while upholding the highest standards of safety, efficiency, and guest experience. The role requires strong leadership, strategic planning, and hands-on operational expertise to manage staff, equipment, and resources effectively in a fast-paced, multi-event venue.
Essential Duties and Responsibilities
- Event Conversion Management
- Plan, direct, and oversee all event conversions, including hockey-to-concert, concert-to-hockey, and other venue transformations.
- Develop detailed conversion schedules and staffing plans to ensure timely and efficient turnarounds.
- Coordinate with Event Services, Engineering, and other departments to align operational needs with event requirements.
- Rink and Ice Operations
- Oversee all aspects of ice installation, maintenance, and removal, ensuring optimal playing conditions and compliance with NHL standards.
- Supervise ice resurfacing operations, including scheduling and training Zamboni operators.
- Maintain detailed records of ice conditions, maintenance schedules, and related equipment service.
- Staff Leadership and Training
- Recruit, train, schedule, and supervise a team of conversion and rink operations staff.
- Implement ongoing safety and technical training programs to ensure compliance with OSHA and venue safety protocols.
- Foster a team-oriented work culture with an emphasis on accountability and operational excellence.
- Equipment and Facility Oversight
- Manage the operation, upkeep, and repair of conversion and rink equipment, including forklifts, staging, dasher boards, and ice-resurfacing machines.
- Coordinate with Engineering to ensure preventive maintenance and timely repairs.
- Maintain accurate inventory of tools, equipment, and materials.
- Budgeting and Administrative Duties
- Develop and manage departmental budgets, tracking labor and material costs.
- Prepare post-event reports and recommend process improvements to enhance efficiency.
- Ensure compliance with all relevant local, state, and federal regulations.
Minimum Requirements
- Bachelor’s degree in a relevant field, or equivalent combination of education and experience
- 8+ years of experience in a related role or discipline
- Proven ability to manage multiple projects and meet tight deadlines in a high-pressure environment.
- Strong understanding of event conversion processes, ice operations, and venue equipment.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with scheduling, budgeting, and inventory management software.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by event schedules.
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
- May be required to travel to other company locations
- May be required to attend conferences, events, and training sessions within the Bay Area or other in- or out-of-state locations.
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Generous Paid Time Off Policy
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
- Access to on-site EV charging stations on non-event days
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
