TITLE: Manager, Group Sales
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: San Jose, CA
REPORTS TO: Sr. Director Group Sales, Youth Hockey & Fan Development
POSTING DATED: 12/8/2025
Pay Range: The range for this role is $75,000-$85,000 per year plus variable
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
Position Overview
Team Teal is seeking to hire a Group Sales Manager that embraces all aspects of our principles. Key responsibilities include growing group ticket sales revenue by way of strategic sales efforts for the Sharks, Barracuda and SAP Center Arena Events. The primary responsibility of this individual is to manage the group sales and service staff, while managing a book of high value group accounts. This role will also be tasked with developing account executives and develop a recruitment pipeline for future potential backfills.
Essential Duties and Responsibilities
- Build and lead a group sales team of 3-5 account executives at any given time.
- Train and develop reps to sell group sales programs and theme nets, by supporting on calls and appointments.
- Establish and maintain active communication with high value group-sales accounts.
- Build relationships with other middle managers to provide support in all areas of the ticket sales business such as Inside Sales development, full season equivalent sales and season ticket retention.
- Help to identify new group sales opportunities in the Bay Area market.
- Hold weekly one-on-ones with current account executive staff, while interviewing, hiring and on-boarding new members of staff.
- Provide coaching, guidance and performance management for current Group Sales Account Executives.
- Help Sr. Director to set individual and overall team yearly targets, as well as group pricing YOY.
- Maintain group pipeline document for accurate representation of game over game projections for senior leadership to reference.
- Assist with fan experience and other game day operations, as necessary.
- Perform additional tasks and projects, as requested.
Minimum Qualifications
- A minimum of 4+ years of experience in an Account Executive role.
- Proven ability to develop staff and provide coaching and mentorship in a position of leadership
- Bachelor’s degree is required, preferably in sports management, business, marketing, or related field. Advanced degree is a plus but is not required.
- Proven track record of sales excellence and development of client relationships in the sports industry.
- Exhibit a positive attitude, coachability and exceptional work ethic.
- Ability to work independently without supervision, be self-directed and demonstrate initiative.
- Strong people skills with the ability to create an inclusive and positive working environment.
- Exhibit good judgement and decision-making skills.
- Flexibility to work weekends, nights and holidays as required by schedule of events.
- Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.
- Advanced level of understanding of Ticketmaster Archtics ticketing platform and CRM systems.
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs. with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
- May be required to travel to other company locations
- May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Generous Paid Time Off Policy
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
- Access to on-site Volta EV charging stations on non-event days
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
