Position: Facility Operations Director 

Department: KCI Facility Operations

Reporting to: VP, Operations & Chief Operating Officer

Our Purpose:

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility. 

Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities.

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t played ice hockey before or are still learning about the sport—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.  

If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected].

Position Summary

The Facility Operations Director is responsible for the strategic leadership, daily management, and operational excellence of the practice facility. This role ensures the facility operates at the highest standards of safety, efficiency, and professionalism that support the high-demands of the NHL team spaces, ice and amenities, as well as the high-impact demands of community programming and general building operations and maintenance. The ideal candidate brings a blend of ice-rink technical expertise, leadership acumen, customer service mentality and a passion for sports & office facility management.

The Kraken Community Iceplex is a 3-sheet facility that houses the NHL Team and Hockey Operations, the Kraken Executive and Administrative Office, a Restaurant and tenants operating a coffee shop, medical clinic and retail store.  The facility is open 7-days a week from 6am – past midnight. Community programming includes youth hockey, adult hockey, figure skating, public skate and drop-in hockey, private events & parties and fan appreciation and Kraken practice viewing.

Key Responsibilities

Facility Operations & Maintenance

• Oversee all aspects of facility including ice maintenance, HVAC, electrical, plumbing, security systems, mechanical systems, shipping & receiving overall building scheduled maintenance projects and general upkeep across community, restaurant, offices and team operations spaces.
• Ensure optimal ice conditions for NHL-level training and events.
• Manage preventative maintenance schedules and emergency repairs.
• Coordinate with operational vendors, contractors, and service providers for all venue logistics including city services, deliveries and with landlord.
• Oversee contract work for building security personnel, overnight housekeeping and occasional day-time porter services.
• Manage building operations invoices, compliance certificates, budget and facility & equipment related project forecasting

Team & Staff Management

• Lead, train, and supervise operations staff including ice technicians, maintenance personnel and other department staff.
• Develop staffing plans, training, schedules and budget to ensure 24/7 operational readiness.
• Foster a culture of safety, accountability, customer service and continuous improvement.

Compliance & Safety

• Maintain compliance with NHL, OSHA, ADA, and local regulatory standards.
• Implement and enforce safety protocols and emergency response procedures.
• Conduct regular inspections and risk assessments.

Facility Projects

• Oversee construction, renovation and capital projects
• Budget forecasting & project planning for short and long-term building & equipment maintenance, upgrades and redevelopments

Qualifications

• Bachelor’s degree in Facility Management, Engineering, or related field.
• 7+ years of experience in community facility operations, preferably in an ice arena environment.
• Experience opening new facilities.
• Strong knowledge of ice-making systems, building automation, and mechanical systems.
• Proven leadership, team management and cross team collaboration experience.
• Adaptable with the ability to work under pressure to meet deadlines
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously
• A high degree of personal integrity and consistently put the interests of the organization first
• Strong verbal and written communication skills + Word, Excel, PowerPoint and applicable standard applications.
• Understanding & experience with facility management software – ideally Dash by DaySmart.

Preferred Certifications

• Certified Ice Technician (CIT) or equivalent
• OSHA Safety Certification
• First Aid/CPR/AED Certification
• Building Management certifications such as -- Certified Manager of Maintenance/Properties (CMM/CMP), Building Operator Certification (BOC), Systems Maintenance Technician (SMT) or Systems Maintenance Administrator (SMA) designations

Total Rewards Package:

• Compensation:
  • In accordance with Washington's Equal Pay and Opportunity Act, the salary range for this role is $125,000 - $165,000. The full salary band for this level is $110,000 - $165,000. Actual base pay will depend on employee experience and other job-related factors permitted by law.
  • Bonus eligibility
  • Monthly cell phone stipend
• Benefits & Perks:
  • Company-paid medical, dental, and vision insurance, including premiums for eligible dependents enrolled in the plans
  • Company-paid life insurance and short & long term disability insurance
  • Company-paid employee assistance program and Headspace subscription
  • Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance available
  • Company-paid Orca card
  • 401k (pre-tax and Roth) with Company match up to 4%
  • 10 vacation days, 3 personal holidays, and accrued sick time
  • Minimum 10 paid holidays per year
  • Paid parental leave
  • Kraken ticket stipend and employee only pre-sale opportunities to non-Kraken events
  • Discounts at the Kraken Team Stores, Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking

Working Conditions:

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any protected category prohibited by local, state or federal laws.

Experience

• 5

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.