Ticketing Representative - Climate Pledge Arena (Seattle · WA)

Our Purpose:

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility. 

Located at Seattle Center in the heart of Seattle’s Uptown Neighborhood, Climate Pledge Arena offers a truly unique and intimate experience for the newest NHL franchise, the Seattle Kraken, WNBA’s Seattle Storm, concerts, and other entertainment events, while preserving the historic nature of Seattle Center and its surroundings. This project is a completely new arena beneath its existing historic-landmark roof. Climate Pledge Arena opened October 22, 2021.

Position Summary:

We are seeking ticket representatives to work with guests to purchase tickets and solve ticket related issues at Climate Pledge Arena. Ticket representatives will work in the Ticketmaster Box Office and inside the arena providing customer service, sales, and general assistance to guests.

The use of Ticketmaster products that will be used include Archtics, TM Host & TM1 Sales to sell tickets & provide Will Call as needed. This role is supported by and works closely with the entire ticket operations team.

Essential Duties & Responsibilities:

• Provide exemplary service to guests during box office hours of operation
• Perform Will Call ticketing process
• Utilize the internal ticketing program to complete box office sales

Required Experience & Qualifications:

• Knowledge of cashier operations and customer service
• Knowledge of basic computer operation and Point of Sales systems
• Working knowledge of Windows based PC programs
• Demonstrated skill in guest relations, phone etiquette, filing, multi-tasking, and attention to detail
• Ability to communicate and collaborate with others while working in a high-volume, fast paced environment
• High School Diploma or GED
• Able to accommodate a flexible schedule, including but not limited to evenings, weekends, and holidays
• Proven ability to work with the public and resolve conflict in customer service situations
• A high degree of personal integrity and consistently put the interests of the organization first
• Must be a fierce communicator and cross-organizational collaborator

Preferred Experience & Qualifications:

• Experience with large-scale events in a stadium or concert setting of a similar size (18,000 seats) is highly desirable.
• Previous Ticketing experience, especially with Ticketmaster products

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekdays, weekends, nights, and holidays as required.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
• Working environment is fast paced at times and role may require you to be on your feet for extended times.
• When working inside the arena, supervisors will be actively moving throughout the arena to address ticketing resolutions.

Compensation

• In accordance with the Washington State Equal Pay and Opportunity Act, the expected rate for this position is $20.00/hr

• This role is non-exempt and eligible for overtime pay

Benefits & Perks:

• Company-wide recognition program
• Company-paid Orca transit card
• Employee meal perks

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

Climate Pledge Arena aspires to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t worked in the industry or are still learning about the industry—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.

If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected]

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws.