About Us: 

Climate Pledge Arena is the complete redevelopment of an historic landmark, originally built for the 1962 Seattle World's Fair.  Sitting at the base of the Space Needle on the Seattle Center campus, the arena is home to the NHL’s Seattle Kraken, WNBA's Seattle Storm, and the world's biggest performers of live music and events. Since opening in October 2021, we have hosted over 400 public events and welcomed over 4 million guests. The arena has been awarded Sports Business Journal’s Sports Facility of the Year and Pollstar’s best new concert venue and is consistently ranked within Pollstar’s top 10 for top grossing arenas worldwide.

Seattle Arena Company, a division of Oak View Group (OVG), privately developed and now operates Climate Pledge Arena. OVG based in Denver, Colorado is a global leader in facility development, management, hospitality, and sales. Climate Pledge Arena is named after The Climate Pledge, an initiative founded by Amazon and Global Optimism asking global corporations to become net zero carbon by 2040.  We have one of the most progressive sustainability programs of any arena our size, including being the first and only arena in the world to achieve the International Future Living Institute’s first Zero Carbon Certification.

Position Summary

The IPTV/LED Engineer will assist with IPTV programming and deployment, particularly operating the WiPro IPTV and Daktronics LED systems, reporting to the Director of AV Operations and working closely with other Technicians and Engineers. Under supervision of the AV Director, assist with management of IPTV and LED software and hardware as needed, support and implementation for major events including sports, concerts, and all private events. Provide general support with IPTV Operations and LED content management, plus some asset creation.

Essential Duties and Responsibilities

• Support the Technology team and its business partners in effective execution of approximately 1.5 million visitors, 50 NHL games, 20 WNBA games, 80 major music/entertainment events, and 25 miscellaneous events each
• Provide support for pre/during/post events, ensuring exceptional customer service to event clients, guests, and
• Build and maintain strong relationships with business groups and staff members at all levels and across the enterprise to facilitate a deep understanding of business issues, challenges, and
• Work with IT Help Desk and Event staff, including troubleshooting and
• Investigate with vendor technology evaluations; assist in selecting and integrating the most appropriate technologies to support the
• Assist the AV Director and other IPTV Technicians with IPTV operations for Climate Pledge Arena and its events.
• Provide (technical) support and operation of the WiPro System, TV hardware, and Daktronics LED environment
• Assist the AV Director with managing and overseeing hardware updates, replacement parts, connectivity, etc.
• Provide support for Major and Private events.
• Work closely with other IPTV Technicians, Director of AV Operations, Events Managers, Marketing and Partnership Managers, A/V Engineers, etc. to ensure IPTV functionality is successful in all various activations.
• Implement and fulfil programming strategy as designed by AV Director.
• Assist AV Director on implementation of maintenance strategies and protocols.
• Assist AV Director on troubleshooting protocols and procedures.
• Assist with overseeing deliverables, quality control policies and overall IPTV SOP as defined by AV/IPTV team.
• Assist with Partnership reporting and help manage our Google Sheets environment for minute allocation purposes.
• Collaborate and assist The Seattle Hockey Partners and/or Oak View Group ventures on technology

Required Experience & Qualifications:

• Experience in a technology administration role, deploying, and upgrading Arena/Stadium technology systems including IPTV networks, Digital Signage and Wayfinding systems, IPTV integrations, administrative controls, monitoring and reporting.
• Additional experience in cloud, client-server, and storage resources, as well as IP networks.
• Operational management and support experience with large-scale events in a stadium or concert setting of a similar size (18,000 seats).
• Must be adaptable with the ability to work under pressure to meet deadlines in a fast-paced live environment serving more 5 million annual visitors.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts, describe and document issues as well as their solutions.
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously in a high-pressure environment.
• A high degree of personal integrity and consistently put the interests of the organization
• Must be a fierce communicator and cross-organizational
• Proficient in all aspects of IPTV implementations.
• Work well with other departments and organizational staff to collaborate and establish an effective workflow within a team environment.
• Adapt to ever changing requests and revisions and must be able to take direction and perform in a timely manner.

Working Conditions:

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Frequent bending, lifting 20-40 pounds, sitting, exposure to multiple external elements, and extensive walking through the building including inclines and stairs.

Preferred Experience & Qualifications:

• WiPro IPTV systems, Daktronics and other control room technologies.
• Proficient in After Effects for LED content editing and template creation.
• Familiar with spreadsheet creation and editing.
• Experience with large scale events in an arena or venue of similar size is desirable.

Compensation: 

• In accordance with the Washington State Equal Pay and Opportunity Act, the expected base pay range for this position is $86,000.00 - $92,000.00. Actual base pay will depend on employee’s experience and other job-related factors permitted by law. 
• This role is classified as full-time, exempt. 

Benefits & Perks: 

• Company-paid medical, dental, and vision insurance, including premiums for eligible dependents enrolled in the plans 
• Company-paid life insurance and short- & long-term disability insurance 
• 401k (pre-tax and Roth) with Company match up to 4% 
• Kraken ticket stipend and employee only pre-sale opportunities to non-Kraken events 
• Annual wellness stipend for mental & physical health 
• 15 vacation days, 10 personal holidays, and accrued sick time 
• Minimum 10 paid holidays per year 
• Paid parental leave 
• Company-paid Orca, local transit card 
• Corporate office located at Climate Pledge Arena; complimentary Arena garage parking offered 
• Employee meal perks 
• Company-paid employee assistance program and Headspace subscription 
• Company-wide recognition platform 
• Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance available 
• Discounts at the Kraken Team Stores, Kraken Community Iceplex, 32 Bar & Grill, and other partners 

Our Commitment to Diversity, Equity, and Inclusion in Hiring: 

Climate Pledge Arena aspires to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t worked in the industry or are still learning about the industry—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy. If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected]. 

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.