*Interviews will only take place during the Hiring Fair on August 11. You must attend & interview at the Hiring Fair to be considered. Click HERE to RSVP. *

About Us: 

Climate Pledge Arena is the complete redevelopment of an historic landmark, originally built for the 1962 Seattle World's Fair.  Sitting at the base of the Space Needle on the Seattle Center campus, the arena is home to the NHL’s Seattle Kraken, PWHL Seattle, WNBA's Seattle Storm, and the world's biggest performers of live music and events. Since opening in October 2021, we have hosted over 400 public events and welcomed over 4 million guests. The arena has been awarded Sports Business Journal’s Sports Facility of the Year and Pollstar’s best new concert venue and is consistently ranked within Pollstar’s top 10 for top grossing arenas worldwide.

Seattle Arena Company, a division of Oak View Group (OVG), privately developed and now operates Climate Pledge Arena. OVG based in Denver, Colorado is a global leader in facility development, management, hospitality, and sales. 

Climate Pledge Arena is named after The Climate Pledge, an initiative founded by Amazon and Global Optimism asking global corporations to become net zero carbon by 2040.  We have one of the most progressive sustainability programs of any arena our size, including being the first and only arena in the world to achieve the International Future Living Institute’s first Zero Carbon Certification.

Position Summary: 

Our Hospitality and Tours Team are essential in leading safe and memorable experiences for Premium and Tour guests at Climate Pledge Arena. Hospitality and Tour Representatives provide exceptional VIP level concierge services for Premium guests during event days and conduct arena wide public and private tours during non-event days. Hosts have the unique opportunity to act as the official arena ambassadors and share our story through informative facts, engaging content, open discussions, and world-class storytelling. Think of your best hospitality experience and help us recreate it for our guests!

Essential Duties & Responsibilities: 

• Conduct arena-wide public and private tours during pre-event and non-event days, as needed, on occasion.
• Host Climate Pledge Arena guests in our Premium Suites and Lounges and conduct public and private tours of the arena, as needed, on occasion.
• Meet and greet Premium guests upon arrival and escort them to their Suite or Lounge.
• Ensure Premium spaces and surrounding areas are show ready before, during, and after each event.
• Assist Hospitality Supervisors with set up, delivery and fulfillment of special requests including personal shopping and suite decoration.
• Respond to and/or escalate guest queries, complaints, concerns, and compliments.
• Escort tour guests around Climate Pledge Arena, following a pre-determined itinerary.
• Confidently speak in front of large visitor groups and answer questions.
• Identify opportunities to create memorable experiences for special occasions like birthdays, anniversaries & other celebrations.
• Ensure ticketing, check-in, dispatch processes and guided tours maintain an acceptable pace and are on time.
• Maintain working knowledge of the Seattle Kraken, Seattle Storm, Seattle PWHL, Climate Pledge Arena Tour Experience, and ticketed event programming.
• Assist with ADA needs and provide accommodations for guests.
• Representatives may be assigned or reassigned to any of these positions or additional duties on an event-by-event basis.

Required Experience & Qualifications: 

• 50% event and tour availability commitment each month, including 50% of priority events as determined by management
• Excellent verbal communication and public speaking skills.
• Ability to quickly build rapport and engage with guests.
• Ability to memorize and recite scripts, facts, information, and stories.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Knowledge of principles and processes for providing premium and concierge services.
• Must be 18 years of age or older.

Preferred Experience & Qualifications:

• Previous experience in a customer service-based industry.
• Previous experience as a tour guide, public speaker, or actor/performer.
• Previous experience within a sports, entertainment, or related field.
• Previous Concierge experience in hotels or similar environments.

Working Conditions: 

• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking and standing for long periods of time or ability to navigate the arena with an accessible device/ equipment to provide a full tour given the conditions listed above.

Compensation: 

• In accordance with the Washington State Equal Pay and Opportunity Act, and Climate Pledge Arena’s collective bargaining agreement with Teamsters 117, the expected base pay for this position is $25.73 per hour.
• This role is part-time, non-exempt and eligible for overtime pay

Benefits & Perks:

• Company-wide recognition program
• Company-paid Orca transit card
• Discounts at the Kraken Team Store on designated shopping nights
• Complimentary parking
• Employee Meal Perks

*This role is represented by Teamsters 117 and union membership is required upon hire. 

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

Climate Pledge Arena aspires to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t worked in the industry or are still learning about the industry—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.

If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected].

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.