*Interviews will only take place during the Hiring Fair on August 11. You must attend & interview at the Hiring Fair to be considered. Click HERE to RSVP. *

About Us: 

Climate Pledge Arena is the complete redevelopment of an historic landmark, originally built for the 1962 Seattle World's Fair.  Sitting at the base of the Space Needle on the Seattle Center campus, the arena is home to the NHL’s Seattle Kraken, PWHL Seattle, WNBA's Seattle Storm, and the world's biggest performers of live music and events. Since opening in October 2021, we have hosted over 400 public events and welcomed over 4 million guests. The arena has been awarded Sports Business Journal’s Sports Facility of the Year and Pollstar’s best new concert venue and is consistently ranked within Pollstar’s top 10 for top grossing arenas worldwide.

Seattle Arena Company, a division of Oak View Group (OVG), privately developed and now operates Climate Pledge Arena. OVG based in Denver, Colorado is a global leader in facility development, management, hospitality, and sales. 

Climate Pledge Arena is named after The Climate Pledge, an initiative founded by Amazon and Global Optimism asking global corporations to become net zero carbon by 2040.  We have one of the most progressive sustainability programs of any arena our size, including being the first and only arena in the world to achieve the International Future Living Institute’s first Zero Carbon Certification.

Position Summary: 

Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Climate Pledge Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all Arena events, including 41 Seattle Kraken home games, 18 regular season Seattle Storm games, 75 major music/entertainment events, and 25 miscellaneous events each year.

Positions for Guest Services Representatives may include but are not limited to: Greeters, Ticket Scanners, Seating Ushers, Guest Services Booths, Elevator Operators. A Guest Services Representative may be assigned or reassigned to any of these positions or duties on an event-by-event basis.

Essential Duties & Responsibilities: 

• Proactively welcome guests and assist with questions and requests
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas
• Manage lines and provide directions to ticketed seats and other arena locations
• Respond to and/or escalate guest complaints, concerns, and compliments
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Effectively communicate safety and security measures throughout the arena
• Perform other duties and responsibilities as assigned

Required Experience & Qualifications: 

• 50% event and tour availability commitment each month, including 50% of priority events as determined by management
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills
•  Must be 18 years of age or older

Preferred Experience & Qualifications:

•  Previous experience in a customer service-based industry
•  Previous experience within a sports, entertainment, or related field

Working Conditions: 

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building
• Standing for long periods of time

Compensation: 

• In accordance with the Washington State Equal Pay and Opportunity Act and with Climate Pledge Arena’s collective bargaining agreement with Teamsters 117, the expected base pay range for this position is $24.51 per hour. 
• This role is part-time, non-exempt and eligible for overtime pay

Benefits & Perks:

• Company-wide recognition program
• Company-paid Orca transit card
• Discounts at the Kraken Team Store on designated shopping nights
• Complimentary parking
• Employee Meal Perks

*This role is represented by Teamsters 117 and union membership is required upon hire.

Our Commitment to Diversity, Equity, and Inclusion in Hiring: 

Climate Pledge Arena aspires to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t worked in the industry or are still learning about the industry—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy. If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected]. 

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace.

We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.