Concert Retail Team Member (Part-Time) - Climate Pledge Arena (Seattle · WA)

Our Purpose: 

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility. 

Climate Pledge Arena, a $1.15 Billion redevelopment of the facility formerly known as KeyArena and built originally for the 1962 Seattle World’s Fair, will be transformed into a world class, state-of-the-art City jewel and destination. Located at Seattle Center in the heart of Seattle’s Uptown Neighborhood, the new venue offers a truly unique and intimate experience for the newest NHL franchise, the Seattle Kraken, WNBA’s Seattle Storm, concerts and other entertainment events, while preserving the historic nature of Seattle Center and its surroundings. This project is a completely new arena beneath its existing historic-landmark roof. Climate Pledge Arena opened October 22, 2021.

Position Summary: 

The Concert Retail team will be responsible for providing retail services for concerts and focus on delivering a first in class customer service experiences for our guests. The department will remain solely focused on delivering the best service and efficient sales, while being creative in their approach in selling merchandize for our non-NHL events.

The ideal candidate will be a self-starter and have a true focus on providing best in class guest experiences. They will be adaptable and pivot to accommodate a forever changing environment, be an active communicator, have a good understanding of arithmetic, and be able to work in a team environment. The ideal candidate must also be highly comfortable with live events attended by large audiences and loud noise.

Essential Duties & Responsibilities: 

• Ability to count inventory and manage various SKU’s for selling to the public for concerts.
• As a cashless environment there will be cash handling required but we will be using a handheld IOS Based point of sale to conduct transactions, must be comfortable learning and operating the system and operational requirements.
• Comfortable working in loud fast paced environments, with concert/performance noise, flashing lights and large audiences.
• Assist Retail Supervisors with set up, delivery and fulfillment of special requests.
• Effectively communicate safety and security measures throughout the arena.
• Perform other duties and responsibilities as assigned.

Required Experience & Qualifications: 

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Must be 18 years of age or older.

Preferred Experience & Qualifications:

• Previous experience in a customer service-based industry.
• Previous experience within a sports, entertainment, or related field
• Previous Concierge experience in hotels or similar environments.

Working Conditions: 

• 75% event availability commitment for September through April and 65% event availability commitment for May through August. Event requirement is subject to change.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking and standing for long periods of time.

Seattle Arena Company, LLC is proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any protected category prohibited by local, state, or federal laws.

Experience

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