About the PWHL
The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion — on and off the ice.
Position Summary
The PWHL is seeking a detail-oriented Ticket Operations Specialist to support leaguewide ticketing functions across all teams and markets. This technical role is critical to executing seamless event builds, maintaining complex Ticketmaster systems, and ensuring accurate ticket operations for one of the fastest-growing professional sports leagues. You'll work closely with team ticketing representatives, venue partners, and internal stakeholders to troubleshoot system issues, optimize processes, and support promotional campaigns. This position is ideal for a ticketing professional with deep Ticketmaster expertise who thrives in a collaborative, fast-paced environment and is passionate about advancing women's professional sports.
Key Duties & Responsibilities
- Execute advanced ticketing operations including event builds, venue scaling, season manifests, inventory management, ticket offers, and pre-sales/on-sales
- Maintain and support Ticketmaster platforms including Archtics, HOST/TM1, Access Manager, Account Manager, payment plans, invoicing, and related workflows
- Manage internal ticket requests for games, special events, and league initiatives with accurate fulfillment and tracking
- Collaborate with team ticketing reps and venue partners to support day-to-day operations, troubleshoot system issues, and ensure alignment on inventory and access control
- Support ticketing technology integrations including CRM platforms (e.g., Salesforce), data syncing, and process optimization
- Prepare and validate promotional offer configurations and marketing campaign setups in Ticketmaster systems
- Conduct regular system audits to ensure compliance, accuracy, and consistency across all PWHL ticketing operations
- Pull and analyze operational reports to support sales, service, and business initiatives
- Serve as a knowledgeable resource for internal stakeholders, providing training, documentation, and troubleshooting support
Required Qualifications
- Post-secondary degree or diploma, or equivalent combination of education and experience
- 3+ years of hands-on experience with Ticketmaster ticketing systems, including Archtics, Host, Access Manager, and Account Manager
- Experience in sports, live entertainment, or related ticketing environments
- Strong technical aptitude with ability to navigate complex systems and processes
- Excellent communication skills with ability to work effectively across teams and departments
- Highly organized with exceptional attention to detail and ability to manage multiple tasks simultaneously
- Service-oriented mindset with strong analytical and problem-solving skills
- Flexibility to work evenings, weekends, and travel across the United States and Canada as required
Preferred Qualifications
- Passion for women's hockey and/or women's sports
- Experience with other ticketing platforms (e.g., Paciolan)
- Familiarity with CRM tools such as Salesforce
- Bilingual capabilities (English/French)
Flexibility & Travel
- Must be able to work remotely with flexibility for evenings and weekends as needed to support event operations. Occasional travel across the United States and Canada may be required.
The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.
Background check will be conducted once a successful candidate is identified.
