About the PWHL
The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion — on and off the ice.
Position Summary
The PWHL is seeking an experienced Manager, Team Ticket Operations and Enablement to oversee critical ticketing operations across multiple teams while serving as a mentor and technical leader for team ticketing representatives. This role requires deep expertise in Ticketmaster products (Archtics, AccessManager, Account Manager, Group Manager, and Host) combined with strong leadership skills to support, train, and enable ticketing staff leaguewide. You'll lead day-to-day operations including event builds, inventory management, promotional campaigns, and system integrations while ensuring compliance, efficiency, and exceptional service. This position is ideal for a strategic ticketing professional with prior management experience who is passionate about building operational excellence and advancing women's professional sports.
Key Duties & Responsibilities
- Lead day-to-day ticket operations and strategic decisions for multiple teams, including event builds, venue scaling, season manifests, inventory management, ticket offers, and pre-sales/on-sales
- Manage online ticket systems including Account Manager, Archtics/HOST (TM1) payments, payment plans, invoices/receipts, ticket management, and access control
- Oversee inventory and internal ticket request processes for PWHL games and events in collaboration with internal stakeholders and venue contacts
- Execute and co-lead ticketing integrations and development with licensed technologies (e.g., Salesforce)
- Serve as lead mentor for team ticketing representatives, providing training, guidance, and oversight on daily system use and best practices
- Lead promotional offers and campaigns in coordination with marketing and sales teams
- Conduct regular audits of ticketing processes and systems to ensure compliance, accuracy, and operational efficiency
- Build strong relationships with internal and external stakeholders, including venue partners and technology vendors
- Drive continuous improvement initiatives to optimize ticketing operations and user experience
Required Qualifications
- Post-secondary degree required, or equivalent combination of relevant education and professional experience
- 4–6 years of experience in ticketing operations within sports, live entertainment, touring events, or related field
- Strong technical understanding of Ticketmaster systems including Host, Archtics, Access Manager, Group Manager, and Account Manager
- Prior leadership or management experience overseeing ticketing operations or similar function
- Excellent relationship-building and people skills with ability to interact effectively at all organizational levels
- Strong leadership, organizational, and time-management skills
- Service-oriented with excellent oral and written communication skills
- Strategic thinker with proven ability to lead cross-functional teams and manage complex projects
- Flexibility to work evenings, weekends, and occasional travel (United States and Canada) as required
Preferred Qualifications
- Passion for women's hockey or women's sports
- Experience with other sports ticketing systems (e.g., Paciolan)
- Bilingual capabilities (English/French)
- Experience managing ticketing operations for multiple teams or venues simultaneously
Flexibility & Travel
- Candidate must be able to work remotely with flexibility for evenings and weekends as needed to support ticketing operations and event launches. Occasional travel across the United States and Canada may be required.
The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.
Background check will be conducted once a successful candidate is identified.
