Account Manager, Ticket Sales, Service and Activation

Our league was born out of a collective desire to empower ourselves and reimagine women’s hockey. Here, we combine grit with grace and speed with style. We move beyond discrimination in a spirit of togetherness. We elevate every one of our athletes. We commit to taking risks that will drive our growth. And we challenge ourselves to inspire future generations to dream bigger. Because this moment is bigger than all of us.

We are looking for someone who is highly motivated, positive and resilient to join the Ottawa Charge team. As a valued member of the Ticketing and Business Operations teams, the Account Manager, Ticket Sales, Service and Activation, will be responsible for selling tickets, activating game day experience packages and delivering championship level service to our Ottawa Charge team season ticket members and customers.

DUTIES & RESPONSIBILITIES

Full menu ticket sales consultant, responsible for generating revenue through full season, half season, and group ticket packages
Prospect, identify customer needs and drive ticket sales through a combination of outbound and inbound activity
Welcome and provide exceptional service to groups on game days while developing lasting relationships with group event builders
Lead group sales activations before, during, and/or after games including ice rentals and game day experiences for large groups
Build and maintain strong relationships with key community members and organizations including attending relevant local events and activities to represent the company
Communicate clearly and consistently with team fan experience leads to ensure smooth operations and positive experiences
Ensure timely, clear and concise communications with season ticket members, group leaders and prospects
Efficiently lead targeted service campaigns including proactive touchpoint programs
Plan and execute member benefits including events, exclusive item deliveries and member recognition opportunities
Respond promptly to member inquiries and provide assistance for ticket related issues
Collaborate effectively across functional areas and work closely with external partners/agencies
Other duties as assigned

QUALIFICATION REQUIREMENTS:

Bachelor’s degree/college diploma and/or 2+ years of relevant experience in the field (sales/ticket sales/client relations)
Highly motivated, enthusiastic individual with a desire to build a career in the sports industry
A positive, team-first approach, incorporating integrity, accountability, professionalism and resilience
Experience in ticket sales for a sports team
Strong communicator, able to talk/share internally and externally about the club and connection to the community
Ability to listen, understand, and communicate effectively
Able to take direction and show initiative in a fast-paced environment
Excellent interpersonal and community-building skills
Available to work all home games in market including evenings and weekends

SKILLS, ABILITIES & OTHER ATTRIBUTES:

Strong organizational skills with attention to detail
Ability to take direction and work collaboratively within a team environment
Excellent time-management and communication skills
Flexibility to work evenings and weekend
Candidate must be able to work a hybrid of remotely and on-site

COMPENSATION:

Hourly Rate: The hourly wage range for this role is $22.00 - $24.00 CAD per hour.

Position includes participation in all welfare, perquisites, fringe benefit, insurance, retirement and other benefit plans, practices, policies and programs, made available by the league as may be in effect from time to time.

A background check to be conducted once a successful candidate is hired.

The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.