New York Sirens
Director, Business Operations
New York Sirens - Senior
New York · NY
General Management/Profit & Loss · Marketing · Event Operations/Management
$145,000 - $160,000 / year
0
1
day ago
About the PWHL
The Professional Women’s Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion — on and off the ice.
Position Summary
The Director, Business Operations leads all commercial and business functions for the New York Sirens, owning revenue generation, fan experience, and local market execution. This is a senior leadership role responsible for driving strategy across marketing, ticketing, partnerships, PR, and community engagement, while leading a team of 10-15 staff members.
A key leader within the PWHL, this individual is responsible for growing the audience, maximizing revenue, and delivering exceptional on- and off-ice experiences in the New York market; all while operating as a collaborative, one-team partner to the broader league.
Key Duties & Responsibilities
The Professional Women’s Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion — on and off the ice.
Position Summary
The Director, Business Operations leads all commercial and business functions for the New York Sirens, owning revenue generation, fan experience, and local market execution. This is a senior leadership role responsible for driving strategy across marketing, ticketing, partnerships, PR, and community engagement, while leading a team of 10-15 staff members.
A key leader within the PWHL, this individual is responsible for growing the audience, maximizing revenue, and delivering exceptional on- and off-ice experiences in the New York market; all while operating as a collaborative, one-team partner to the broader league.
Key Duties & Responsibilities
- Work in conjunction with the League to manage and execute the business operations of the New York Sirens in the New York market.
- Develop and implement business strategies to achieve revenue targets and growth objectives.
- Oversee budgeting, financial planning, and reporting to ensure fiscal responsibility.
- Manage game-day operations, ensuring a seamless and engaging fan experience at every home game and event.
- Lead, mentor, and develop a team of 10-15 full-time Business Operations staff, fostering a culture of collaboration, accountability, and excellence.
- Establish and maintain relationships with key stakeholders, including sponsors, community partners, and local organizations. Leverage deep knowledge of the New York market to propose new initiatives and partner with the league to fund and execute those strategies.
- Serve as a strong communicator within and outside of the organization.
- Act as a visible representative of the PWHL within the hockey ecosystem and local community, reinforcing and promoting the league’s vision, mission, values, and culture.
Required Qualifications
- Bachelor’s degree in Business Administration, Sports Management, or a related field.
- Minimum of 10 years’ experience working at a leadership level in the sports industry or a related field.
- Proven experience in business operations, revenue generation, and team management.
- Strong leadership and team management skills with a track record of developing talent.
- Excellent communication, negotiation, and analytical abilities.
- Ability to work evenings, weekends, and travel as required.
Preferred Qualifications
- Master’s degree in Business Administration, Sports Management, or a related field.
- Experience in professional or elite-level sports, with particular familiarity with women’s sports and/or hockey.
- Demonstrated success driving ticket sales growth and fan engagement in a competitive sports market.
- Experience managing cross-functional teams across marketing, ticketing, partnerships, and community engagement.
Flexibility & Travel
The hybrid work arrangement includes a combination of New York City, West Orange, NJ, and one's home office. The Director, Business Operations must be available on-site at all New York Sirens' home games and events. Frequent attendance at practices and other market activities is expected, as is occasional travel to away games with the team (via bus and air) as needed.
The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.
A background check will be conducted once a successful candidate is identified.
Job Questions:
This role has a compensation range of $145,000 – $160,000 USD. This range is non-negotiable. Can you confirm this range works for you?
Briefly describe your experience leading a business operations or revenue-generating function within a sports organization. What were you responsible for and what results did you drive?
This role requires managing a team of 10-15 staff across multiple functions. Briefly describe your leadership approach and give a specific example of how you have developed talent or addressed underperformance on your team.
The PWHL operates as a single entity — one league, one team across every market. How would you balance the unique needs of your local market while operating as a collaborative partner to a broader organization? Please share an example if you can.
Inclusive leadership is fundamental to how we operate at the PWHL. Tell us what inclusive leadership means to you and how it shows up in the way you lead and build culture on your team.
