About the PWHL
The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion — on and off the ice.
Position Summary
The Boston Fleet are seeking a detail-oriented and proactive Venue Merchandise Specialist to oversee merchandise operations across gamedays, venue retail, and community events. This hands-on role is critical to delivering an exceptional fan experience through seamless inventory management, engaging visual merchandising, and operational excellence. You will lead part-time staff, collaborate with internal teams and venue partners, and ensure best-in-class execution of all merchandise initiatives from stockroom to sales floor.
Key Duties & Responsibilities
- Oversee full lifecycle of merchandise inventory including receiving, organizing, securing, and tracking all products
- Maintain accurate inventory systems, perform monthly cycle counts, and reconcile discrepancies
- Lead gameday merchandise operations by ensuring areas are stocked, staffed, and visually appealing
- Train and supervise part-time vendor staff on product knowledge, customer service, and sales strategies
- Serve as primary merchandising liaison to venue sales team to ensure seamless game day execution
- Maintain visual displays according to planograms and coordinate with marketing on in-venue signage
- Manage merchandise pop-ups at community and youth hockey events throughout Greater Boston
- Provide post-event recap reports with actionable insights and process improvement recommendations
- Enforce stockroom best practices and maintain safe, organized workspace
Required Qualifications
- High school diploma or equivalent required; post-secondary coursework in business, retail management, or related field preferred
- Proven experience in inventory management, retail operations, or venue merchandise management
- Familiarity with inventory management and point-of-sale (POS) systems
- Ability to lift up to 30 lbs regularly and perform physical stockroom tasks
- Strong organizational and communication skills with attention to detail
- Proactive mindset with ability to multi-task in fast-paced environment
- Availability for evenings, weekends, and game/event days as required
Preferred Qualifications
- Experience in sports, entertainment, or high-volume retail environments
- Experience training or supervising part-time/seasonal staff
- Interest in supporting women's professional hockey and community engagement
- Knowledge of Greater Boston area venues and event logistics
Flexibility & Travel
Candidate must be able to work on-site with regular evening and weekend availability to support gamedays, events, and community activations. Local travel throughout the Greater Boston area required for off-site merchandise events.
The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.
Background check will be conducted once a successful candidate is identified.
