Position Summary:
The Pittsburgh Penguins are seeking a passionate, committed, high-energy service and salesperson to renew season ticket holders as well as drive new revenue for our organization. As a Membership Service Representative, you should be highly motivated and organized with an outgoing personality. The ideal candidate possesses a history of consistently exceeding revenue expectations, engages with season ticket holders in a positive and meaningful way, completes in-arena and offsite face-to-face appointments, navigates complex conversations that include problem solving and overcoming objections, and builds a book of business via referrals and upgrade selling.
Responsibilities Include, But Are Not Limited To:
- Build relationships with season ticket members and final decision makers through phone calls, emails, face-to-face meetings and in-seat visits
- Make a minimum number of calls each day to season ticket accounts and sales prospects
- Meet or exceed renewal revenue goals through retaining and upgrading your book of business
- Maintain records of season ticket members profile in CRM database
- Drive new revenue from your members and leads provided to you by selling season tickets, premium products, groups and partial plans
- Excel at generating referrals from current members that lead to new revenue
- Create memories for members by assisting with experiences and events based on their interests
- Thrive in a fast-paced environment by solving problems and overcoming objections
- Set appointments for face-to-face meetings and host personal tours for members
- Participate in season ticket holder in-game experiences and events, both at the arena and off-site
- Maximize opportunities during home games by meeting members at the Black and Gold Premier Member Headquarters
Qualifications:
- You should be a self-starter with a positive attitude and a track record of generating revenue
- Bachelor’s degree (preferred, but not required) from an accredited college or university in Business, Sports Management, Marketing or related field
- Be customer service and fan experience oriented
- At least one year of successful ticket sales experience
- Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
- Solid prioritization and organizational skills, being able to handle multiple projects at once
- The ability to thrive in a dynamic, deadline driven environment
- Ability to network throughout the business community and various organizations
- Flexibility to adapt in a frequently changing work environment and deliver on challenging demands
- Proficiency in Microsoft Office, Archtics, Salesforce CRM
- Ability to drive toward specific goals and results
- Presents self in professional manner and effectively interact with both B2B and B2C members
- Available to work a variable schedule, including holidays, nights, weekends, and all arena events
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
