Position Summary
The Director of Learning & Performance plays directly supports our goal of building a high-performance, learning-oriented culture at the Pittsburgh Penguins. This role leads to design, development and execution of talent development, performance management, and learning programs across both business operations, hockey operations and in-arena partners. This role partners with executives and department leaders to cultivate individual growth, team effectiveness, and organizational capability to support a winning culture on and off the ice.

 

Key Responsibilities
Learning & Development (L&D)
·       Develop and deliver a comprehensive learning and development strategy that supports skill-based learning and employee growth at all levels.
·       Design, curate, and deploy learning experiences such as workshops, speaker series, leadership academies, online courses, and coaching engagements.
·       Design, develop and deliver Guest Experience training program and learning experiences in partnership with key stakeholders and partners.
·       Partner with departments to identify skill gaps and design targeted training aligned to strategic priorities (e.g., DEI, leadership, fan engagement, technology adoption).
·       Monitor and evaluate the effectiveness of learning programs through feedback, engagement, and performance outcomes.

Performance Management
·       Design, develop and oversee the performance management cycle, ensuring alignment with business goals and values.
·       Champion a culture of continuous feedback, coaching, and accountability.
·       Train managers to conduct effective goal-setting, performance reviews, and development conversations.
·       Manage performance cycle data, including performance index, internal mobility and goal contribution. 

Leadership Development
·       Design and implement leadership development frameworks that support the growth of current and future leaders across the organization.
·       Facilitate leadership workshops, and 360 feedback assessments.
·       Support business and hockey operations leaders with tools and training to lead high-performing teams on and off the ice.

Culture & Engagement
·       Promote and reinforce a strong, inclusive, and values-driven culture throughout the organization.
·       Support employee engagement action planning, and follow-through.
·       Foster a learning mindset across the organization by embedding growth opportunities into the employee experience.

People Analytics & Insights
·       Use data to evaluate the effectiveness of talent and learning strategies and recommend areas for improvement.
·       Provide talent dashboards and reports to senior leadership to support data-driven decision-making.
·       Work to fully integrate performance process into ADP

Strategic Projects & Change Management
·       Support people-related initiatives such as organizational design, team integration, or change initiatives.
·       Act as a strategic advisor to leaders on team effectiveness, development planning, and culture-building efforts.

Qualifications
·       Bachelor’s degree in Human Resources, Communication, Organizational Development, Education, or a related field
·       8–10+ years of progressive experience in talent development, learning & development, or HR leadership roles.
·       Demonstrated success building L&D programs and performance management systems in fast-paced, high-performance environments.
·       Experience designing and delivering learning content, both in-person and digitally.
·       Familiarity with performance platforms, LMS tools, and talent analytics.
·       Experience working in sports, entertainment, retail, hospitality or mission-driven organizations is a plus.
·       Passion for industry and alignment with team culture and values.
·       Strategic thinker who can also execute and lead hands-on program delivery.
·       Confident facilitator with a growth mindset.
·       Collaborative leader with strong relationship-building and influencing skills.
·       High integrity, discretion, and emotional intelligence.

Working Conditions
·       Standard business hours with flexibility to support evening/weekend games or team events.
·       Hybrid schedule with regular in-office presence and on-site support during key events or programs.
·       Ability to travel to UPMC Lemieux Sports Complex as needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.