Sabertooth Sports & Entertainment

Sabertooth Sports & Entertainment

Public Safety Supervisor - F&M Bank Arena (Clarksville · TN)

F&M Bank Arena Jobs
Jobs in Clarksville · TN
Facility Operations/Event Staff: Security
Job Title: | Public Safety Supervisor
Employer: | Sabertooth Sports & Entertainment (“SS&E”)
Job Location: | F&M Bank Arena Clarksville, TN (“FMBA”)
Department: | Public Safety
Job Reports to:  | Guest Services/Public Safety Manager
Status: | Non-Exempt
About the Role: | The Public Safety Supervisor will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. The Supervisor will maintain order before, during and after events and will be assigned to a variety of posts during an event. The Public Safety Supervisor assists the Guest Services/Public Safety Manager with the day-to-day security operations and functions for FMBA. The Supervisor will be responsible for the general supervision and coordination of the Public Safety Officers.
Updated: | 10/12/2022
Perks: | In addition to medical, dental, vision, and life insurance, (active the first of the month following hire date) all full-time employees of the SS&E are eligible for the following: referral bonuses, 401K eligibility (after 1 year of employment), priority access to event presales at FMBA and Bridgestone Arena , tickets to events (when available), Nashville Locker Room (pro shop) discount, 19+ days of paid time off each year, work from home opportunities (if applicable), Ford Ice Center programming discount, on demand pay, and bonus potential.
Equal Opportunity Employer: | SS&E is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.  In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact [email protected] to request an accommodation.
Job Responsibilities: 
  • In coordination with Guest Services/Public Safety Manager, assign and direct work of Public Safety Officers and supervise assigned shift.
  • Oversee the control room, cameras, telephones, Post 1, Security Base, and all parking areas in and around building
  • Document all occurrences during set-ups including employee accidents or injuries, facility or equipment damage or misuse, and disciplinary problems with regular or temporary staff members.
  • Thoroughly review and audit all written reports during shift
  • Assist the Guest Services/Public Safety Manager in developing and executing new policies and participate in security leadership discussions. 
  • Assist with scheduling and filling shifts due to call offs and communicate staffing issues to the Guest Services/Public Safety Manager.
  • Monitor and control the movements of patrons, visitors, employees, and contractors along with monitoring exterior activity including pedestrians and vehicle traffic.
  • Patrol premises and circulate among visitors, patrons, and employees to preserve order and protect property.
  • Monitor and authorize entrance and departure of visitors. 
  • Prepare badges for employees and ensure proper access to authorized areas of the Arena. 
  • Operate detecting devises to screen individuals and prevent passage of prohibited articles into Arena or restricted areas. 
  • Escort individuals to specified locations and provide personal protection. 
  • Use radios and cell phones to stay in contact with security personnel.
  • Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence tampering. 
  • Write clear and concise reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences, incidents, or medical emergencies. 
  • Call police or fire department in case of emergency. 
  • Provide friendly customer service.
  • Be alert during duty period and perform security related functions.
  • Respond to calls and incidents at Arena.
  • Correctly interpret and follow written technical instructions.
  • Fully understand, operate independently, successfully perform, and/or be deemed qualified by a supervisor or manager for the following roles/positions:
          o   Command Center Dispatch (Gamedays)
          o   Base Operator (Non-Gamedays)
          o   Incident Report Writer
          o   Loading Dock Attendant 
          o   Verbally answer questions from staff and the public
  • Other duties as assigned by manager.

Minimum Requirements
  • High School Diploma or equivalent.
  • Minimum 5 years of related work and/or supervisory experience in safety and security.
  • Law enforcement or military experience preferred.
  • Proficiency in all Security Operations as the Subject Matter Expert of the designated shift.
  • Demonstrated supervisory and motivational skills.
  • Organization and communication skills.
  • Good judgment.
  • Ability to maintain strict confidentiality in all matters pertaining to security/personnel. 
  • Ability to write thorough, detailed incident reports.
  • Strong problem solving, interpersonal, conflict resolution and communication skills.
  • Friendly, outgoing personality with a desire to serve the company and public.
  • Experience working with the public, including customer service experience.
  • Basic computer skills.
  • Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license. 
  • Available to work a variety of shifts, including evenings, weekends and some holidays.
  • As a condition of employment, qualified applicants will be subject to a background check, including a criminal history check, driving history and character references. 
  • Possess a valid driver’s license, possess a suitable driving history and be insurable by SS&E’s insurance carrier (without conditions).

Essential Physical Requirements: 
  • Physical activities require considerable use of arms and legs and moving whole body, including sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials. 
  • Ability to see details at a close range (within a few feet of the observer) and at a distance. 
  • Ability to detect or tell the differences between sounds that vary in pitch and loudness and to focus on a single source of sound in the presence of distracting sounds. 
  • Ability to speak and communicate clearly with others. 
  • Must be able to stand or walk for long periods of time and climb stairs.
  • Must be willing to work in adverse conditions in outside positions when assigned.
  •  Lifting requirements – must be able to lift a minimum of 50 lbs.

Equipment Used:
  • Office Equipment (PC based desktop, Multi-line Phone System, etc.)
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.