Powers Management Job Description

Job Title: Ticket Operations Manager

Job Location: Bridgestone Arena (Nashville, TN)

Department: Box Office

Job Reports to: Director, Ticket Operations

Status: Exempt

Job Responsibilities

• Supervise box office on event nights and provide leadership for box office personnel.
• Ability to multi-task in a fast-paced environment.
• Other relevant jobs assigned by supervisor.
• Contribute positively to the sales team atmosphere by developing mutually beneficial working relationships with all sales team members.

• Manage all aspects of assigned events inclusive of ticketing for concerts and events including event set-up, maintenance and reconciliation.
• Manage group ticketing for assigned events, including but not limited to price code and ticket type creation, ticket processing, and ticket distribution.
• Primary contact for group sales for arena non-hockey events.
• Responsible for group sales settlements and reconciliation, commission assignments for non-hockey events.
• Create group promo codes and discounts for Account Manager for non-hockey events.
• Send communication and make Arena staff aware about upcoming events.
• Work with Premium Seating Department in creating event announcements including their pricing, fee structure, sightlines, etc.
• Distribute onsale and other memos to the arena staff, coordinate with marketing department on presale, event and other announcements.
• Create all discount and complimentary memos.
• Build suite, dinner, and parking events.
• Create scalings/projections for concerts, sporting events, family shows, etc.
• Place holds on Ticketmaster for the promoter and others involved with the event.
• Send audits, holds, pricing, ticket templates and other items for approval.
• Serve as supervisor and/or the direct ticketing contact for promoters and all departments on event days.
• Help the promoter and artist to release, open, and handle purchase of holds and releases.
• Confirm Ticketmaster Software and Hardware is in working order on event days.
• Work with Event Services and Operations departments on sightline issues and floor setups.
• Work with Accounting Department on event settlements and promoter cash requests.
• Process orders and requests including from Premium/Suite and other departments along with promoter and artist needs.
• Function as contact with Ticketmaster on all assigned events.
• Make sure that all online maps and customer information is correct.
• Create service charges to apply to the ticket prices and event setup memos for further information.
• Coordinate the generation of sales and custom reports for Finance Department and promoters.
• Responsible for balancing all daily transactions and completing a daily record sheet.
• Responsible for ensuring quality customer service for all Bridgestone Arena patrons.

• Coordinate all aspects of season, group, and individual ticketing, including account and manifest management, ticket invoicing, ticket printing and ticket distribution.
• Process Season Ticket, Group, Individual, and Exchange orders.
• Assist with processing Premium ticket orders as needed, including but not limited to Lexus Lounge orders for non-hockey events and premium seat sales for hockey.
• Assist in managing digital and mobile ticketing.
• Provide support in managing digital order form process for all ticket orders including scanning orders/contracts, saving them to the shared drive, and uploading them to the intranet in order to quickly access an order form when needed.
• Implement dynamic pricing through TM1 and Archtics.
• Process refund requests and any other cancellations.
• Work with ticketing all Bridgestone Arena events.  Tasks include, but not limited to creating scalings, working with promoters, creating events, working events, settling events, processing orders, etc.
• Use Painter to set up invoices, create ticket templates, and design vouchers.
• Work with graphics on artwork for mobile ticketing and Account Manager as needed.
• Work closely with finance department on reports needed from Box Office.
• Investigate and resolve ticket-related issues.
• Other duties as assigned by management.

Minimum Requirements:

• B.A. degree from an accredited college or university required.
•  Ticket software experience (Ticketmaster and Archtics)
• 3-5 years’ experience within Ticket Operations or related field.
• Experience with box office finance responsibilities, supervision, ticket window sales, and ticket order processing.
• The selected candidate must be able to work evenings, nights, weekends, and holidays as required.
• As a condition of employment, qualified applicants will be subject to a background check, including a criminal history check, driving history and character references.
• Possess a valid driver’s license, possess a suitable driving history and be insurable by Nashville Predators’ insurance carrier (without conditions).

Essential Physical Requirements:

• Exposure to bright lights, extreme temperatures, dust, and loud noise.
• Excellent computer skills.
• Excellent speaking and listening skills, requiring the perception of speech.

• Ability to carry, move, bend, kneel and work with arms raised for prolonged periods of time.

Equipment Used:

• Ticketmaster ticketing system, TM1, Archtics, Painter, Excel, Word
• Office Equipment (PC based desktop, Multi-line Phone System, etc.)

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.

Preds Perks: In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay, referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19+ days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential.

Equal Opportunity Employer: Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.

In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact our Recruitment Team at [email protected] to request an accommodation.