Job Title: Box Office Associate

Department: Box Office

Job Reports To: Box Office Manager

Status: Non-Exempt

Major Responsibilities/Activities: 

• Services customers at Box Office windows
• Serves as box office receptionist on a rotating basis; this position includes answering phones, completing reports, preparing items for that night’s event and post event wrap-up, including (but not limited to) filing claimed/unclaimed will call.
• Prepares main box office area for event night activities and post event wrap-up, including but not limited to printing will call, hanging signage, writing out lost ticket vouchers and preparing the Box Office windows for the part time staff.
• Assumes supervisory role with part time ticket sellers.

• Perform Vault Audits on a rotating basis.
• Prepares the Daily Sales Reports on a rotating basis and Daily Deposit Reports when necessary.
• Ensures quality customer service for all Bridgestone Arena patrons.
• Assists with Predators ticketing thru Archtics
• Responsible for helping with Preds Events/ Preds Foundation Events as needed.
• Responsible for Ticket Inventory and stocking of Box Office supplies
• Performs all other related duties as assigned.

Minimum Requirements:

• Two (2) year college degree required.
• One (1) year of experience in a customer service and cash-handling environment is required.
• Possess strong problem-solving, interpersonal, conflict resolution and communication skills.
• The selected candidate must be able to work evenings, nights, weekends, and holidays as required.
• Demonstrates good judgement.
• Ability to handle and keep information confidential.
• As a condition of employment, qualified applicants will be subject to a background check, including a criminal history check, previous employment verification and character references.

Essential Physical Functions

• Required to work long hours on event days.
• Ability to speak and communicate clearly with others.
• Ability to work in cold temperatures on occasion.
• Ability to lift and carry a minimum of 20 lbs.
• Excellent computer skills.
• High finger dexterity.

Software Used:

• Ticketmaster ticketing system and Archtics.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Preds Perks: In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay, referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19+ days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential

Equal Opportunity Employer:  Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.

In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact Margie Horwitz at [email protected] to request an accommodation.

Preds Perks: In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay, referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19+ days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential

Equal Opportunity Employer:  Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.

In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact Margie Horwitz at [email protected] to request an accommodation.