Position Overview:
We are seeking enthusiastic and dependable Ticket & Guest Services Interns to join our game day operations team. This is an unpaid internship, ideal for students or recent graduates interested in gaining hands-on experience in fan engagement, customer service, and event operations within a professional sports environment. Interns will play a key role in ensuring a safe, enjoyable, and memorable experience for all fans attending Titans home games.
Key Responsibilities:
- Assist with guest entry, ticket scanning, and ushering fans to their seats.
- Provide friendly and professional customer service by answering fan questions and addressing concerns.
- Support game day promotions, activations, and fan engagement initiatives.
- Monitor assigned areas to ensure safety, cleanliness, and a positive fan experience.
- Collaborate with game day staff to ensure smooth arena operations before, during, and after games.
- Contribute ideas to enhance the overall fan experience.
Qualifications:
- Strong communication and interpersonal skills.
- Outgoing, approachable, and professional demeanor.
- Ability to handle high-energy environments and resolve guest concerns effectively.
- Dependable and punctual, with a team-first attitude.
- Passion for sports, entertainment, and live events.
- Enrolled in or recently graduated from a degree program in Sports Management, Communications, Business, or a related field.
Benefits:
- Gain practical experience in sports operations and customer service.
- Networking opportunities within the sports and events industry.
- Mentorship and feedback from experienced professionals.
- Academic credit can be arranged if needed.
Application Process:
Interested candidates should submit the following:
- Resume
- Cover Letter explaining your interest in the position and any relevant experience
Note: This is an unpaid internship position located in Middletown, New Jersey. Relocation will not be provided. Academic credit can be arranged if needed. The New Jersey Titans cannot provide work authorization or visa sponsorship for this role.
About Us:
The New Jersey Titans are a proud member of the North American Hockey League (NAHL), dedicated to developing talented young athletes and promoting the sport of hockey. The 2022 Robertson Cup Champions, the Titans, are the premier junior hockey team in New Jersey. As a part of our team, you will have the opportunity to contribute to our mission and gain valuable experience in the sports industry.
