Ticketing Senior Analyst - $70(k) - $105(k) annually 

The Ticketing Senior Analyst is responsible for utilizing data to generate cross-source insights, developing analytical models to forecast sales, and assisting with report and dashboard development. This analyst will lead the development of insights and analytics to guide the overall business strategy, enhance the fan experience, and find opportunities for new revenues. The ideal candidate is self-motivated, analytical-minded, and eager to learn.

Responsibilities/Essential Functions:

• Work with the organization to analyze data from various sources—covering areas such as demand forecasting, pricing, resource allocation, and labor planning—to inform business decisions using tools like Excel, SQL, R, Python, and Tableau.
• Build and maintain dashboards and reports to track key performance indicators providing actionable recommendations to enhance operational effectiveness and revenue growth.
• Partner with stakeholders to analyze sales trends, secondary market data, fan segmentation and competitive analysis to benchmark venue and ticketing performance.
• Manage the maintenance, audits, and development of effective interfaces between our business intelligence solution and Ticketmaster to ensure the correct integrations for our data warehouse and other marketing systems.
• Document processes and procedures.
• Provide training and daily support services on our business intelligence platform.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree in Business, Statistics, Data Science, or a related field, or equivalent experience.
• Tableau Analyst or Microsoft Power BI certification preferred.

Knowledge & Experience:

• At least five years of experience in Ticketing, Operations, or Data Analytics, preferably in the sports or entertainment industry.
• Two years of experience analyzing event data.
• Proficiency in data analysis tools including SQL, Excel, Tableau, and either Python or R.
• Proven analytical and problem-solving skills with expertise in operational efficiency, revenue optimization, cost modeling, resource management, and demand forecasting.
• Solid understanding of relational databases and complex digital ecosystems, with knowledge of available data collection metrics.
• Experience with Ticketmaster, Archtics, KORE, ticket sales platforms, pricing analytics tools, and dynamic pricing systems.
• Demonstrated ability to manage complex projects with a high level of detail and accuracy.
• Experience with modeling techniques such as regression analysis, A/B testing, and statistical significance testing.
• Background in consulting or project management is a plus.
• Portfolio of relevant work demonstrating experience listed above.

Personal Attributes:

• Exceptional customer service orientation.
• Proven analytical and problem-solving abilities.
• Strong documentation skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Consulting mindset.
• Servant leader.
• Passion for sports and a commitment to delivering exceptional fan experiences.
• Collaborative, team-oriented attitude with a strong work ethic.
• Excellent communication skills and ability to explain complex insights to a non-technical audience.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events.
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Life Insurance, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.

Experience

• 3

Equal Opportunity Employer
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