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Suite Concierge (Part-Time) - $17.00 per hour
The Suite Concierge is a premium seating, guest-focused professional dedicated to delivering exceptional service to premium ticket holders. This role serves as a greeter, ticket/pass scanner, and roaming concierge across multiple premium areas, including Gate 5, Suite Level, Club Level, Custom One Club and Express, Bud Light Top Shelf Lounge, and the Family Lounge. The Concierge ensures a seamless and elevated experience for guests by providing personalized assistance, resolving issues promptly, and maintaining a welcoming presence throughout the venue.
Responsibilities/Essential Functions:
- Provide world-class hospitality to all guests visiting Xcel Energy Center.
- Responsible for the operation and maintenance of scanners, pedestals, iPads, radios, and other operational tools in use during an event.
- Excellent interpersonal skills, enthusiasm, and the ability to conduct all interactions positively and professionally.
- Proactively identify potential service issues and properly resolve them while engaging applicable personnel when needed.
- Anticipate guests' needs while being a resource of all building information.
- Facilitate proper set-up and breakdown of all premium areas while ensuring expectations of premium clients are met.
- Identify opportunities to create memorable experiences that are unique to our premium clients.
- Always maintain the highest emphasis on safety and security, including, but not limited to, all emergency and medical situations.
- Create an inclusive environment for guests of all backgrounds and abilities while maintaining flexibility with how we handle individual guests' norms and routines.
- Demonstrates a willingness to perform job functions in any area as needed, both independently and collaboratively.
- Work with all other building departments to create an outstanding team environment.
- Perform other duties as assigned.
Position Requirements:
Formal Education & Certification:
Knowledge & Experience:
- Customer service experience preferred.
Personal Attributes:
- Strong problem-solving skills.
- Work with minimal supervision.
- Able to follow instructions and respond to the supervisor's direction.
- Able to always work with the guests and staff professionally.
Work Conditions:
- This position works irregular hours, including nights, weekends, and holidays, based on events.
- Available to work at Wild games, concerts, and other events. Must be available for half of these events, resulting in 6-8 per month. This may vary depending on evolving business needs.
- Able to walk up and down steps.
- Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc., for the entirety of the shift.
- Lifting requirements include being able to lift 25 pounds.
- Capable of reading mobile tickets and providing accurate directions to guests.
- This position does not guarantee a set number of hours.
ADA/EEO Statement:
Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.
We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.
Experience
Preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
