Fan Relation Premium Associate Account Executive - $40(K) - $50(K) Annually 

The Fan Relations Premium Associate Account Executive is instrumental in servicing and renewing existing business as well as reaching out to prospective clients by developing and closing new sales. This role specifically focuses on providing outstanding customer service and cultivating relationships with Season Ticket Members via phone calls, emails, game visits, and special events. In addition, this position will be expected to contribute to the sales efforts of the New Business Development and Groups team through upselling, cross-selling and referrals for all Minnesota Sports & Entertainment products.

Responsibilities/Essential Functions:

• Drive revenue through membership renewals, new business development, and sales generation.
  • Responsible for all revenue related to the renewal of 11-Game Premium Seating Season Ticket Members and a cross section of full-season members, as well as new business development for all Minnesota Sports & Entertainment products.
  • Meet all season ticket renewal, new business development and sales goals which are defined and outlined within specific annual budgets.
  • Handle a high volume of sales activity, including 30-50 phone calls per day.
  • Utilize networking events and outside appointments to close business.
  • Prospect and qualify all new leads and referrals for season tickets, group sales and single game suite rentals.
  • Identify opportunities for upselling, cross-selling and referrals with current and prospective clients.
  • Create and execute a yearly premium seating business service plan that supports both retention and new sales efforts.
• Build and maintain strong customer relationships through personalized communication and service.
  • Communicate daily with Season Ticket Members and prospects to build lasting relationships via outside appointments, phone calls, handwritten notes, and email.
  • Consistently deliver high-level customer service to both internal and external clients helping to provide world-class service.
  • Regularly attend and participate in Season Ticket Member events to maintain and service current ticket members as well as prospect new business opportunities.
• Support event execution and maintain accurate sales records using CRM tools.
  • Utilize Customer Relationship Management system for database management and completion of specific campaigns and other general sales opportunities.
  • Support Season Ticket Member related special events in accordance with the annual strategic plan.
  • Work sales tables, service clients and work other related assignments for games and events.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree or equivalent experience.

Knowledge & Experience:

• At least one year of customer sales or service experience with a proven track record of successfully developing and closing new business.
• Proficient computer skills including ability to work with MS Word, Excel and Outlook.
• Knowledge of Ticketmaster Archtics & CRM preferred.

Personal Attributes:

• Strong attention to detail with excellent written and verbal communication skills.
• Excellent interpersonal skills with the ability to interact effectively with clients, while providing exceptional guest experience.
• Self-motivated with ability to work well independently within a team and a result-oriented environment.
• Committed to ensuring superior guest service and supporting Fan Relations Team members.
• Ability to build and maintain effective working internal and external customer relationships.
• Excellent time management and organizational skills with the ability to successfully prioritize and manage multiple duties.
• Positive attitude and desire to be successful while having fun within a professional and team-oriented environment.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events.
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.

Experience

• 3

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.