Ticket Sales and Service Manager - $55,000 - $65,000 annually 

Position Summary: The Manager, Ticketing Sales and Service is responsible for leading the Group Sales and Membership Sales teams, overseeing daily operations, and developing staff to achieve revenue goals. This role drives strategic sales initiatives, fosters strong client relationships, and identifies new business opportunities through upselling and cross-selling efforts. The Manager, Ticketing Sales and Service also collaborates across departments to align sales with organizational priorities, utilizes CRM and ticketing systems for performance tracking, and ensures smooth execution of sales initiatives on game days.

Responsibilities/Essential Functions:

• Lead and develop the Group Sales and Membership Sales teams to drive performance and growth.
  • Oversee the day-to-day operations of the Group Sales and Membership Sales teams, consisting of Account Executives and Account Managers.
  • Develop and mentor team members to grow their individual books of business and achieve group sales and membership revenue goals.
  • Lead weekly sales meetings, providing updates on individual and team performance, and report regularly to the Director, Ticket Sales and Service.
  • Support the Director, Ticket Sales and Service in overall department operations, including strategy development and execution.
• Execute strategic sales initiatives and cultivate strong client relationships to generate revenue.
  • Implement and maintain effective sales processes to drive customer satisfaction, retention, and new business opportunities.
  • Build and manage strong personal relationships with key clients, including business clients, season ticket holders, and group event buyers.
  • Create new business opportunities through referrals, upselling, and cross-selling efforts, and ensure both sales teams are actively doing the same.
  • Collaborate closely with other departments, including Marketing and Corporate Partnerships, to align sales efforts with organizational initiatives.
  • Assist in business reporting, revenue forecasting, and setting strategic sales and service goals.
• Ensure operational excellence through systems management, marketing collaboration, and event execution.
  • Work with the Marketing team to develop collateral and promotional materials to support group sales and membership initiatives.
  • Utilize Salesforce CRM and Paciolan ticketing systems to manage client information, sales activity, and reporting.
  • Oversee game day responsibilities, including managing both the Membership and Group Sales teams, servicing key accounts, and executing sales-related initiatives.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree or equivalent experience.

Knowledge & Experience:

• At least three years of sales experience.
• At least one year of sales management experience preferred.

• Paciolan and Salesforce experience strongly preferred.
• Proficient computer skills required.

• Successful track record of achieving sales and service goals.
• Proven ability to build a successful sales and service culture in an organization.

Personal Attributes:

• Detail-oriented.
• Ability to develop strategies and plans for team. 

• Outgoing and energetic relationship building required. 

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 

• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.