Ticket Operations Manager - $55,000 - $65,000 annually

Position Summary: The Manager, Ticket Operations is responsible for overseeing all aspects of ticketing functions and inventory management to maximize revenue and ensure operational excellence. This role plays a critical part in coordinating sales efforts, integrating technology solutions, and supporting cross-departmental initiatives that enhance the fan experience. As a key liaison between internal stakeholders, external vendors, and ticketing platforms, this position ensures a seamless and data-informed ticketing operation.

Responsibilities/Essential Functions:

• Oversee day-to-day ticket operations and event management.
  • Manage ticket inventory and manifest, optimizing mix to grow total revenue.
  • Create ticketing events in Archtics, including pricing and theme packs.
  • Oversee order processing for season tickets, group tickets, and season payment plans.
  • Manage all ticket stock and other related ticketing inventory as needed.
  • Act as Manager on Duty in the box office on game/event days.
  • Manage ticketing pre-sale and on-sale operations and timelines, including establishing ticket inventory for each.
  • Design, print, and coordinate delivery of ticketing invoices and statements.
  • Assist with internal ticketing needs across the organization.
  • Primary liaison for TM API preferred vendors (e.g., IOmedia, FEVO).
• Support sales and marketing through data, technology, and cross-functional coordination.
  • Assist Marketing Intelligence Group with sales commission reporting.
  • Assist with group sales process, including placement of traditional group sales, creation of FEVO pages for theme offers, management/allocation of group inventory, and group add-on event creation.
  • Assist with the design and maintenance of new Ticketmaster technologies as needed.
  • Cross-department validation of industry trends and best practices.
• Analyze ticketing data to inform strategy and drive revenue growth.
  • Analyze ticketing trends, identifying and communicating insights to improve organizational decision-making and increase overall revenue.
  • Accurately prepare internal and external ticketing reports (e.g., daily Game Summary report, MLV game reports) on a timely basis, while continuously improving the process and product.
• Perform other duties as assigned. 

Position Requirements:

Formal Education & Certification:

• Bachelor's degree in Finance, Mathematics, Statistics, Economics, Marketing, or a related field, or equivalent experience.

Knowledge & Experience:

• Two to three years of experience in a database management role.
• Additional experience in an analytical role preferred.
• Experience with Ticketmaster ARCHTICS ticketing system preferred.
• Strong analytical skills, with considerable experience in working with large amounts of data from disparate data systems preferred.
• Proficient with Microsoft Office Suite of software products, including high proficiency in Excel (basic data modeling, creating graphs/illustrations and more complex analysis).
• Experience in providing superior customer service.

Personal Attributes:

• Excellent interpersonal and communication skills.
• Passion to go beyond the expected and surpass customer expectations.
• Ability to effectively meet deadlines and adapt in a fast-paced environment.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 
• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.