Usher 2 - $16.50 per hour

Position Summary: The Usher 2 role delivers excellent customer service by creating a welcoming, safe, and smooth experience for guests during events. Most importantly, this position offers world-class customer service and exceeds guests’ expectations during events.

Responsibilities/Essential Functions:

• Working event entry by scanning and verifying tickets, using mobile and pedestal systems, troubleshooting access issues, and guiding guests throughout the venue.
• Working in various support areas, including lobbies, stairwells, elevators, escalators, and crowd/line management, as well as providing coverage for team breaks.
• Working as a Pacer by welcoming guests, supporting navigation through security checkpoints, maintaining traffic flow, and assisting with bag policy enforcement and related questions.
• Assist as a Section Usher by verifying tickets, directing guests to seats, resolving seating issues, and supporting guests with special accommodations.
• Provide directional assistance to seating areas, building locations, and general campus navigation.
• Monitor compliance with facility policies, guest safety, and overall environment standards; identify and address concerns or hazards.
• Deliver responsive, solution-oriented guest service, escalating issues to supervisors as needed and building positive guest relationships.
• Respond to emergencies calmly by following established procedures, assisting with evacuations, and coordinating with security and leadership.
• Participate in pre-event team briefings and
• Support guest transport to locations within the facility.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• At least 16 years old.

Knowledge & Experience:

• Prior customer service experience preferred.
• Demonstrated problem-solving skills.
• Able to follow instructions and respond to the supervisor's direction.
• Able to work professionally.

Personal Attributes:

• Customer service oriented.
• Fan-friendly attitude and willing to initiate conversations with guests.
• Able to work within a team and a service-oriented environment.
• Professional appearance.
• Able to be flexibile within the role.

Work Conditions:

• Available for a minimum of four shifts per month, except in March, when you need to be available 8 times, including commitment to work Non‑Wild and Minnesota State High School League events.
• This position works nights, weekends, and holidays, based on the event schedule.
• Available to work at all events.
• Able to work all Usher 1-2 positions.
• Ability to stand up to 4-6 hours at a time.
• Able to walk up and down steps.
• Ability to work in an elevator and stairwells for extended periods.
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc., for the entirety of the shift. 
• Lifting requirements include being able to lift up to 25 pounds. 
• May push and pull wheelchairs up to 300 lbs.
• Work outdoors as needed year-round. Seasonal gear will be provided.
• This position does not guarantee a set number of hours.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.