Intern, Sales & Service Academy - $16.37 per hour 

Position Summary: The Sales & Service Academy will be ambitious, professional, self-motivated individuals. This team will be responsible for selling ticket memberships, groups, and single-game suites while developing and growing relationships with new and existing fans. They will help handle inbound calls on our mainline and the day-to-day execution of activities and events including providing support and assisting in game day needs.

Responsibilities/Essential Functions:

• Deliver exceptional service and support fan engagement initiatives.
  • Actively take inbound calls and provide world class customer service to fans.
  • Reply to emails that come into the Customer Service inbox.
  • Implement and set up initiatives to help retain Season Ticket Members, including events and other ‘day making’ initiatives.
  • Support with arena set up and game night initiatives.
• Achieve sales goals through proactive outreach.
  • Meet or exceed both individual and team sales goals.
  • Actively research and prospect new sales leads for ticket packages, groups and suites.
  • Comfortable with making outbound phone calls to prospective Season Ticket Members or Group Buyers.
  • Ability to work game nights at the designated Sales space inside arena.
  • Represent the Minnesota Wild at community events to network and implement sales promotions.
  • Contribute positively to the Sales Team with day-to-day projects and needs.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree in Sports Management, Sales, Business Management or related field, or equivalent experience.

Knowledge & Experience:

• Customer service and sales experience preferred.
• Sports industry experience preferred.
• Proficient computer skills with ability to use Microsoft Word, Excel, Access and PowerPoint.
• Familiarity with database management tools (i.e. CRM).

Personal Attributes:

• Attention to detail with excellent written and verbal communication skills.
• Excellent time management and organizational skills with ability to successfully prioritize and multi-task.
• Ability to work collaboratively within team environments with a focus on quality fan and guest experience.
• Ambitious go-getter, competitive, driven to make sales.
• Must always demonstrate a positive attitude.
• Driven to solve challenges and problem solve at the highest level.
• Ability to work in a fast-paced environment and meet tight deadlines under pressure.
• Have a friendly professional and confident manner. 

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 
• Lifting up to 50 lbs.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.