Salary Range: $16.37/hour

Position Summary: The Intern, Partnership Success, Premium supports the Partnership Success team with a focus on premium sales and service by fulfilling and executing suite and loge rentals. This role will work closely on annual products and client experience.

Responsibilities/Essential Functions:

• Provide exceptional service and communication to premium clients.
  • Maintain exclusive suite holder and loge member relationships.
  • Communicate effectively with premium clients via phone and email.
  • Manage post-game survey responses.
  • Develop monthly calendars for premium clients.
• Support sales, fulfillment, and game day operations for premium spaces.
  • Assist with suite rentals, including but not limited to selling, fulfilling, and day-of hosting.
  • Accurately relay catering orders and information to the premium catering department.
  • Process suite rental orders in CRM system.
• Contribute to product development and departmental initiatives.
  • Assist in the development of annual suite and loge products, benefits, and experiences.
  • Assist with development and budget management of events and gifting for premium clients.
  • Support annual revenue generation by maintaining report accuracy in KORE/Tableau software.
  • Collaborate with various departments including analytics, ticket/premium operations, and corporate partnerships.
  • Support all other department initiatives.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree in Sales, Business, Sports Management or other related fields or equivalent experience.

Knowledge & Experience:

• At least one year of experience in customer service and/or sales.
• Experience working in CRM system a plus (KORE preferred).
• Knowledge of hockey preferred but not required.

Personal Attributes:

• Excellent time management and organizational skills with ability to successfully prioritize and multi-task.
• Ability to work collaboratively within team environment with a focus on quality fan and guest experience.
• Possess a strong work ethic and high level of integrity.
• Attention to detail with excellent written and verbal communication skills.
• Demonstrates a positive attitude.
• Coachable, open to learning and receiving feedback.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 

• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.