Fan Relations Associate Account Executive - $43,000 - $46,000 annually

Position Summary: The Fan Relations Associate Account Executive is instrumental in servicing and renewing existing business, in addition to reaching out to prospective clients developing and closing new sales. This role specifically focuses on providing outstanding customer service and cultivating relationships with season ticket members via phone calls, emails, game visits, and special events. Responsibilities include researching and introducing new benefit packages to the current client base as well as contributing to the sales efforts of the New Business Development team.

Responsibilities/Essential Functions:

• Drive revenue through season ticket sales, renewals, and lead generation.
  • Responsible for all revenue related to the renewal of all current Season Ticket Members.
  • Meet all season ticket renewal sales goals which are defined and outlined within specific quarterly and annual budgets.
  • Prospect and qualify all new leads and referrals for new business.
  • Utilize networking events and outside appointments to close business.
• Build and maintain strong relationships with Season Ticket Members through proactive service.
  • Consistently deliver a high level of customer service to both internal and external clients, helping provide world-class service.
  • Communicate daily with Season Ticket Members to build lasting relationships via outside appointments, phone calls, handwritten notes, and email.
  • Provide Season Ticket Members with information and resources for the Wild Rewards Loyalty Program.
  • Regularly attend Season Ticket Member events to maintain and service current ticket members as well as prospect new business.
• Support the execution of events and in-game experiences for Season Ticket Members.
  • Execute Season Ticket Member-related special events in accordance with the annual strategic plan.
  • Assist in executing Season Ticket Member events, skating parties, open houses, and other fan-related initiatives.
  • Manage sales kiosks, service clients, and work other related assignments on game days.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree or equivalent experience.

Knowledge & Experience:

• At least two years of customer sales/service experience.
• Proficient computer skills including ability to work with MS Word, Excel and Outlook.

Personal Attributes:

• Strong attention to detail with excellent written and verbal communication skills.
• Excellent interpersonal skills with the ability to interact effectively with clients, while providing exceptional guest experience.
• Self-motivated with ability to work well independently within a team and a result-oriented environment.
• Committed to ensuring superior guest service and supporting Fan Relations Team members.
• Ability to build and maintain effective working internal and external customer relationships.
• Excellent time management and organizational skills with the ability to successfully prioritize and manage multiple duties.
• Positive attitude and desire to be successful while having fun within a professional and team-oriented environment.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 

• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.