Customer Sales & Service Intern - $16.37 per hour

Position Summary: The Customer Sales & Service Intern, assists with the development and day-to-day execution of department initiatives, which include Season Ticket Member sales events as well as assisting with group sales initiatives. Duties include providing the department support with game day preparation, maintaining relationships with guests and support related department projects.

Responsibilities/Essential Functions:

• Assist in the planning and execution of Season Ticket Member and new business events.
• Coordinate communication and items related to group sales initiatives.
• Provide daily Sales and Service team support.
• Assist with the set up and preparation of activation locations within the arena on game days.
• Provide exceptional customer service internally and externally, as well as assist guests during events and games while staffing designated activation areas.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree in Sports Management, Sales, Marketing, Communications and/or Business Management or equivalent experience.

Knowledge & Experience:

• At least one year of experience in customer service and/or sales.
• Experience working in the sports industry and/or knowledge of hockey preferred.
• Proficient computer skills with ability to use Microsoft Word, Excel, Photoshop and PowerPoint.
• Experience with managing social media platforms in a professional setting.

Personal Attributes:

• Ability to multitask and manage various projects and requests.
• Excellent time management and organizational skills with ability to successfully prioritize and multi-task.
• Ability to work collaboratively within a team environment with a focus on quality fan and guest experience.
• Possess a strong work ethic and high level of integrity.
• Attention to detail with excellent written and verbal communication skills.
• Demonstrates a positive attitude.
• Coachable, open to learning and receiving feedback.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 

• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.