The Account Executive, Group Sales is responsible for generating new group ticket business through proactive outreach, lead qualification, and relationship building with prospective clients. This role meets sales goals by executing high-volume call activity, leveraging CRM tools, and identifying upsell and referral opportunities while delivering exceptional customer service. As a key contributor to the Iowa Wild’s revenue growth and fan engagement strategy, this position plays a vital role in creating memorable group experiences.

Responsibilities/Essential Functions:

• Drive new business and achieve group sales goals through high-volume outreach, lead generation, and relationship building.
  • Ability to handle a high volume of sales activity, including 60-100 phone calls per day.
  • Meet established sales goals (to be set by department leader).
  • Prospect and qualify all new leads and referrals for season tickets and group sales.
  • Identify opportunities for upselling, cross-selling and referrals with current and prospective clients.
  • Build relationships with prospects via phone inquiries and enhance those relationships through face-to-face sales appointments.
  • Ability to utilize CRM system for database management and completion of specific campaigns and other general sales opportunities.
• Focus on delivering exceptional service and maintaining strong client relationships to support retention and overall fan satisfaction.
  • Consistently deliver high-level customer service to both internal and external clients helping to provide world-class service.
  • Manage sales kiosks, service clients and work other related assignments on game days.
  • Regularly attend Season Ticket Member events to maintain and service current ticket holders as well as prospect new business opportunities.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree or equivalent experience.

Knowledge & Experience:

• At least one year of sales experience.
• Proficient computer skills with Microsoft Office, including Word, Excel and Outlook. 
• Knowledge of Paciolan and Salesforce preferred.  
• Knowledge of hockey preferred.

Personal Attributes:

• Must have, and maintain, a positive attitude while demonstrating a passion for sports and sales.
• Excellent verbal and written communication skills. 
• Demonstrated ability to formulate solutions and resolve issues in a timely manner. 
• Exceptional organizational skills with an ability to multitask and maintain deadlines in a high-paced environment. 
• Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records. 
• Excellent phone etiquette and professional demeanor. 
• Ability to work independently as well as within a team and a result-oriented environment.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 
• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.