Promo Crew members play a key role in enhancing the fan experience by executing in-game promotions such as contests, giveaways, and intermission activities, while ensuring the safety and engagement of all participants. They are responsible for preparing and transporting materials, selecting participants, and working across various areas of the arena and at external events. This role is essential for creating a fun, energetic atmosphere that strengthens community connection and fan loyalty to the Iowa Wild.

Responsibilities/Essential Functions:

• Execute in-game promotional elements including but not limited to the Knee Hockey, Chuck-A-Puck sales, My First Game table, intermission activities, giveaways and contests.
• Select age and ability appropriate individuals to participate in activities or contests.
• Prepare supplies and props prior to activities and transport them throughout the arena.
• Work in a variety of areas including concourses, ice level, and events.
• May be assigned to work on-ice during intermissions and post-game activities.
• Respond in a timely fashion to the tasks assigned and report any concerns to the supervisor.
• Follow proper procedures during activities to ensure the safety of participants and guests.
• Work internal and external events, outside of Iowa Wild games, including but not limited to festivals, business expos, parades, arena events, etc.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Some post-secondary education is preferred, not required. 
• Some experience working with college, minor league or professional sports promotions or marketing is preferred, not required.

Knowledge & Experience:

• Customer service experience preferred.

Personal Attributes:

• Customer service oriented.
• Fan-friendly attitude and willing to initiate conversation with fans.
• Ability to work within a team and a service-oriented environment.
• Ability to deal with frequent change.

Work Conditions:

• Available to work evenings, weekends and/or holidays for games or events. 
• Able to attend pre-shift meetings for each event as scheduled. 
  • Reliable transportation to and from events in the Des Moines area.
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
  • Lifting up to 50 lbs.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.